Summary: Seeking a highly skilled ServiceNow ITSM Solutions Architect to optimize the platform, maximize Moveworks integration, and enable future agentic AI capabilities. Highlights: 1. Lead ServiceNow platform optimization and ITSM continuous improvement 2. Maximize Moveworks conversational AI integration and adoption 3. Identify opportunities for agentic AI use cases across ITSM Job Description: We are seeking a highly skilled **ServiceNow ITSM Solutions Architect** to lead the optimization of our current ServiceNow platform, with a strong focus on maximizing the value of our existing **Moveworks conversational AI integration** and enabling future **agentic AI capabilities**. This role will be responsible for identifying functional and architectural gaps, driving continuous improvement across ITSM processes, and ensuring ServiceNow evolves into a scalable, intelligent, and future\-ready platform. The ideal candidate will combine deep ServiceNow expertise with strategic thinking to improve employee experience, automate workflows, and increase operational efficiency. Maximize Moveworks \& AI Value * Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities. * Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates. * Identify opportunities to expand agentic AI use cases across ITSM. Job Types: Full\-time, Permanent Pay: QAR15,000\.00 \- QAR20,000\.00 per month