**Job Title:** Operations Support Lead **Location:** Doha, Qatar **Job Type:** Full\-time We are seeking an experienced **Operations Support Lead** to oversee the daily operations, reliability, and scalability of the TASMU Platform. You will lead a technical operations team, manage incident response, optimize performance, and ensure system availability. This is a leadership role that combines technical excellence with strategic operational management. **Key Responsibilities** * Oversee day\-to\-day operations and maintenance of the TASMU Platform to ensure high availability and performance. * Lead and mentor a team of cloud operations and support engineers. * Manage and optimize cloud infrastructure on **Azure and Google Cloud**. * Implement and manage **incident, problem, and change management** processes (ITIL\-based). * Collaborate with security and compliance teams to maintain data integrity and platform security. * Conduct **capacity planning** and ensure scalability for future growth. * Coordinate with **vendors and technology partners** for seamless integrations. * Develop and maintain **disaster recovery and business continuity** plans. * Track and manage the operations budget, costs, and forecasts. * Generate and present performance reports and KPIs using **Power BI and Azure Monitor**. * Drive process improvements and automation initiatives to enhance operational efficiency. **Required Skills \& Qualifications** * Bachelor’s degree in Computer Science, IT, or a related field (Master’s preferred). * Minimum **5 years of experience** in **technical operations management**, preferably in **cloud\-based environments**. * Hands\-on experience with **Microsoft Azure** and/or **Google Cloud Platform (GCP)**. * Strong understanding of **DevOps principles**, **Infrastructure as Code (IaC)**, and **cloud cost management**. * Familiarity with **monitoring tools** such as Azure Monitor, Log Analytics, Application Insights, and Microsoft Sentinel. * Excellent **leadership, communication, and problem\-solving** skills. * Certifications such as **Azure Solutions Architect Expert**, **GCP Cloud Architect**, or **ITIL** are preferred. **Preferred Tools** * **Monitoring \& Observability:** Azure Monitor, Log Analytics, KQL, Application Insights, Microsoft Sentinel * **Incident \& ITSM:** SymphonyAI ITSM or ServiceNow * **Reporting:** Power BI, Azure Workbooks, Excel * **Governance \& FinOps:** Azure Cost Management, Resource Graph, Policy **Soft Skills** * Strategic and analytical thinking * Strong leadership and mentoring abilities * Excellent cross\-team collaboration * Business\-oriented decision\-making * Commitment to continuous learning and innovation Job Types: Full\-time, Permanent Pay: Up to QAR20,000\.00 per month