**Job Title:** Senior Technical Expert – ManageEngine ITSM \& UEM **Location:** Qatar (On\-site, Full\-time) **About the Role:** We are seeking an experienced **Senior Technical Expert** specializing in **ManageEngine ITSM (ServiceDesk Plus)** and **UEM (EndpointCentral)** to join our on\-site team in Qatar. The ideal candidate will have hands\-on expertise in product deployment, configuration, PoCs, and post\-sales support, ensuring successful implementation and adoption of ManageEngine solutions for our enterprise customers. **Key Responsibilities:** * Lead **proof\-of\-concept (PoC)** implementations and demonstrations for ManageEngine **ServiceDesk Plus** and **EndpointCentral**. * Plan, deploy, and configure ManageEngine ITSM and UEM solutions according to customer requirements and best practices. * Provide **post\-sales technical support**, troubleshooting, and performance optimization for deployed solutions. * Collaborate with customers to gather requirements, propose solutions, and ensure smooth onboarding. * Assist in integration with other IT systems and third\-party tools where required (Active Directory, MS SCCM, Intune, etc.). * Deliver product training, knowledge transfer, and technical documentation for end users and administrators. * Liaise with ManageEngine support and development teams for issue escalation and resolution. * Stay updated on ManageEngine product updates, features, and best practices to provide proactive guidance to customers. **Qualifications \& Experience:** * **Bachelor’s degree** in Information Technology, Computer Science, or related field. * **Minimum 2–3 years of hands\-on experience** with **ManageEngine ServiceDesk Plus** and **EndpointCentral.** * Strong understanding of **ITSM principles (Incident, Problem, Change, Asset Management)**. * Practical experience with **UEM functions** including patch management, software deployment, remote management, configuration deployment, and vulnerability management. * Knowledge of **Windows Server**, **Active Directory**, **networking**, and **endpoint management** concepts. * Ability to conduct technical workshops, PoCs, and solution demonstrations confidently. * Excellent troubleshooting and problem\-solving skills. * Strong communication and customer\-facing abilities. **Preferred Skills:** * ITIL Foundation Certification or equivalent understanding of IT service management. * ManageEngine product certifications (advantageous). Job Type: Full\-time