We are seeking an experienced **IT Engineer** to join our **Managed IT Services** team. The ideal candidate will be responsible for ensuring the stability, performance, and security of client IT infrastructures including servers, networks, systems, and end\-user environments. **Key Responsibilities** * Provide **technical support and maintenance** for client IT systems, servers, and networks (both onsite and remote). * Install, configure, and troubleshoot **Windows/Linux servers**, **Active Directory**, **DNS**, **DHCP**, and **Group Policies**. * Manage and monitor **network devices** (routers, switches, firewalls, Wi\-Fi access points). * Implement and maintain **data backup, disaster recovery, and cybersecurity solutions**. * Handle **Office 365, Azure, and cloud services** administration and support. * Support **end\-user systems** including desktops, laptops, printers, and peripherals. * Perform **system upgrades, patch management, and performance optimization**. * Document IT configurations, procedures, and maintenance logs. * Manage **remote monitoring and management (RMM) tools** for proactive support. * Collaborate with internal teams to implement and optimize **managed IT service solutions** for clients. * Ensure **SLAs** are met and maintain high levels of customer satisfaction. **Requirements** * Bachelor’s degree in Information Technology, Computer Engineering, or a related field. * **3–5 years** of proven experience in IT support, network administration, or system engineering. * Strong knowledge of **Windows Server (2016/2019/2022\)**, **Active Directory**, and **Group Policy management**. * Experience with **networking protocols**, **firewall configuration**, and **VPN setup**. * Familiarity with **Azure, Microsoft 365, and cloud\-based infrastructures**. * Understanding of **virtualization technologies** (VMware / Hyper\-V). * Knowledge of **IT security principles**, **endpoint protection**, and **data loss prevention**. * Excellent troubleshooting, communication, and time management skills. * Ability to handle multiple client environments efficiently. * **Certifications (preferred):** CompTIA Network\+/Security\+, Microsoft Certified Systems Engineer (MCSE), Azure Administrator, or similar. **Preferred Skills** * Experience with **remote IT management tools** (e.g., N\-central, ConnectWise, or similar). * Familiarity with **IT asset management** and **helpdesk ticketing systems**. * Exposure to **VoIP systems, CCTV, or structured cabling** solutions. * Understanding of **ITIL framework** and **service delivery processes**. * Strong customer service mindset and proactive approach. Job Types: Full\-time, Part\-time, Permanent, Contract