**Contract Type:** Fixed\-term – **3 months**, with the **possibility of renewal** based on performance and program needs **Work Mode:** Hybrid (Field visits \+ Phone/Teams communication) **Location:** Across Qatar **Reporting to:** Project Lead – Retiree Discounts Program ### **Position Summary** This is a dynamic B2B partnerships role that combines fieldwork with remote outreach to source, upgrade, and activate merchant offers for a targeted benefits program. The role involves managing the full partnership lifecycle — from initial outreach and negotiation through to training, go\-live readiness, and early\-stage support. The goal is to deliver enhanced offers with stronger discounts and value\-adds, while ensuring smooth technical and operational onboarding of merchants. ### **Contract Details** * **Duration:** Fixed\-term **3\-month contract** * **Extension:** **Renewable**, subject to performance and program requirements ### **Key Responsibilities** #### **A. Merchant Pipeline \& Outreach** * Prioritize merchants by tier and location to plan effective field visits * Execute a structured 3\-step outreach process (email/WhatsApp phone Teams or in\-person meetings) * Maintain clear and up\-to\-date records of all communications and status updates in CRM #### **B. Negotiation \& Offer Enhancement** * Present standard discount tiers and negotiate better terms and value\-adds * Secure bilingual (Arabic/English) agreements with minimal revisions * Handle objections while maintaining value for end beneficiaries * Define and finalize redemption methods: QR codes (default), vouchers, or POS/API where applicable #### **C. Content Collection \& Handover** * Collect and submit all required merchant content (logos, photos, branch details, bilingual descriptions) * Ensure complete documentation is submitted same\-day and any gaps are resolved within 48 hours #### **D. Training \& Enablement** * Conduct remote or on\-site training sessions with at least two merchant staff (e.g., manager \+ backup) * Provide clear guidance on system usage, redemption flow, and escalation processes * Deliver training materials and recordings in both Arabic and English #### **E. Go\-Live Preparation** * Confirm brand\-compliant promotional assets are correctly placed in\-store and online * Verify all branches are mapped accurately and photographed for documentation #### **F. Activation, Testing \& Hypercare** * Run test redemptions and ensure a successful first real transaction within 7 days of go\-live * Offer daily check\-ins during the first operational week to stabilize performance #### **G. Reporting \& Documentation** * Maintain accurate records of activities, progress, and merchant performance * Submit weekly updates covering KPIs, merchant status, issues, and timelines #### **H. Collaboration** * Coordinate with relevant internal teams for content publishing, legal sign\-off, and technical support * Escalate issues promptly with clear documentation ### **Key Performance Indicators (KPIs)** * Improved discount rates compared to baseline * Percentage of merchants meeting required discount tiers * Inclusion of value\-added benefits in a set percentage of signed offers * Timely merchant activation and training * Clean and complete data submissions * Merchant go\-live and redemptions within defined SLAs (Exact target metrics to be shared during onboarding.) ### **Candidate Profile** #### **Experience** * Minimum 5 years in B2B sales, partnerships, or merchant onboarding * Field experience in retail, SME, or commercial environments is highly valued * Training, onboarding, or enablement experience is a strong plus #### **Skills** * Negotiation and stakeholder management * Arabic copywriting and bilingual communication * Organized, detail\-oriented, and process\-driven * Comfortable with CRM tools, documentation, and reporting #### **Languages** * **Arabic:** Fluent (required) * **English:** Proficient for professional communication #### **Other Requirements** * Valid Qatari driving license and access to a personal vehicle * High integrity and adherence to data and compliance standards