**Key Responsibilities** **IT Support Duties:** * Provide first\-line technical support to staff (hardware, software, and network issues). * Install, configure, and troubleshoot computer systems, applications, and peripherals. * Ensure system security, perform regular updates, and maintain backups. * Manage user accounts, email, and access permissions. * Document IT processes, support tickets, and solutions for future reference. **Reporting \& Data Management Duties:** * Design, create, and maintain **reports and dashboards** using Microsoft Excel (advanced formulas, pivot tables, charts, Power Query, Power Pivot). * Build and manage databases and reporting tools in **Microsoft Access** and other BI/reporting platforms. * Collect, analyze, and interpret data from various sources to support business decision\-making. * Automate recurring reporting tasks to improve efficiency. * Collaborate with management and departments to identify reporting needs and deliver actionable insights. * Ensure accuracy, consistency, and confidentiality of data **Qualifications \& Skills** * Bachelor’s degree in **Information Technology, Computer Science, or a related field**. * Proven experience in **IT support** (hardware, software, networking). * Strong expertise in **Microsoft Excel** (VLOOKUP, pivot tables, advanced formulas, macros, Power Query). * Proficiency in **Microsoft Access** (database design, queries, reports). * Familiarity with other reporting tools (Power BI, Crystal Reports, Tableau, etc.) is a plus. * Strong analytical, problem\-solving, and troubleshooting skills. * Excellent communication and interpersonal skills. * Ability to work independently and manage multiple tasks under pressure. **Preferred Attributes** * Experience in automating workflows and report generation. * Knowledge of SQL and database management. * A proactive and service\-oriented mindset. * High attention to detail and accuracy in reporting. Job Type: Full\-time Pay: QAR2,500\.00 \- QAR3,500\.00 per month