**Job Summary**: The Library Assistant supports the daily operations and services of the university library. This role is crucial in assisting students, faculty, and staff with accessing library resources, providing excellent customer service, and ensuring the smooth functioning of library services and collections. The Library Assistant reports to the Library Manager or Head Librarian. **Key Responsibilities:** **User Support:** * Provide front\-line assistance to patrons in the Learning Resource Centre, including answering questions about library services, resources, and policies. * Assist students and faculty in locating and accessing books, articles, and other materials. * Assist students in accessing Ulster’s Online resources / Pearson’s website. * Conduct library orientations and instructional sessions for new students and staff. * Assist students in research and referencing practises. **Circulation Duties:** * Check books and other materials in and out using the library’s automated system. * Manage overdue items and handle fines and fees. * Send out follow up emails to students on overdue materials * Process and manage holds and reserves * Generate monthly reports and report any discrepancies **Collection Management:** * Shelve books and other materials in correct locations and ensure proper organization of library collections. * Conduct regular shelf\-checks to maintain the accuracy of the library’s holdings. * assist with the processing of new acquisitions, including cataloging and labeling. **Library Operations:** * Open and close the library as scheduled, ensuring security and proper operation of library systems. * Monitor study areas, computer stations, and other library spaces to ensure a conducive environment for learning. * Perform routine maintenance tasks, such as cleaning and organizing library spaces. **Administrative Support:** * Assist with administrative tasks, including preparing reports, updating records, and managing files. * Support the implementation of library programs and events, including setting up equipment and materials. * Help with the creation and distribution of promotional materials and library communications. **Technology and Equipment:** * Operate and troubleshoot library technology, including computers, printers, and audiovisual equipment. * Assist users with accessing digital resources and using library databases and online catalogs. * Ensure that technology and equipment are in good working order and report any issues. **Team Collaboration:** * Collaborate with other departments to support library initiatives and projects. * Participate in staff meetings, training sessions, and professional development opportunities. * Contribute to a positive and productive work environment by demonstrating teamwork and flexibility. **Qualifications:** * Education: Bachelor’s / High School or equivalent required in library studies or administration; Associate’s degree or coursework in library science and/or information management preferred, or a related field. * *Experience:* Previous experience in a higher education library and/or customer service environment is preferred. **Skills:** * Strong interpersonal and communication skills with the ability to assist a diverse user base. * Proficiency in using library management systems and office software (e.g., Microsoft Office Suite). * Attention to detail and organizational skills for managing library materials and records. * Ability to work independently as well as part of a team in a fast\-paced environment. **Work Environment:** * The Library Assistant will work in a dynamic and diverse academic setting. * The position may require occasional evening or weekend shifts, depending on library hours. Job Types: Full\-time, Permanent Education: * Bachelor's (Preferred) Experience: * Higher Education Library: 1 year (Preferred)