Integrated Services Contract Manager

Description

Summary: Oversee and manage integrated facilities management services, ensuring compliance with healthcare standards and efficient service delivery. Highlights: 1. Lead and supervise operational teams for efficient service delivery 2. Maintain strong client relationships as primary liaison 3. Develop and implement service improvement initiatives Job Description: * Manage and oversee integrated facilities management services including cleaning, housekeeping, waste management, pest control, and other soft services. * Ensure all services are delivered in accordance with contractual obligations, company policies, and client expectations. * Maintain strict compliance with healthcare operational standards, infection control protocols, and safety regulations. * Lead, supervise, and coordinate operational teams to ensure efficient service delivery and workforce productivity. * Monitor service performance through KPIs, audits, inspections, and client feedback. * Develop and implement operational plans, schedules, and service improvement initiatives. * Maintain strong client relationships and serve as the primary liaison between the company and the client organization. * Ensure adequate staffing levels, training, and workforce management to meet operational requirements. * Manage budgets, cost controls, and resource allocation related to service delivery. * Prepare operational reports, performance reviews, and compliance documentation. * Address operational challenges, complaints, or service disruptions promptly and effectively. * Ensure adherence to company health, safety, environmental, and quality standards. Qualifications: * Bachelor’s Degree or Diploma in Facilities Management, Healthcare Operations, Business Administration, or a related field. * Minimum **10 years of experience in facilities management**, specifically in **soft services operations**. * Minimum **5 years of experience managing services in healthcare facilities** such as hospitals, clinics, or medical centers. * Joint Commission International (JCI) awareness; Key Performance Indicator (KPI) management; incident management; Health \& Safety (HSE) induction * Strong communication and client relationship management abilities. * Ability to manage multiple services and operational priorities in a high\-demand environment. * Proficiency in reporting, documentation, and performance monitoring systems. * Knowledge of health and safety regulations applicable to healthcare and facilities management operations. Work Location: In person