IT Support / Helpdesk

Description

Summary: An IT Support / Helpdesk role helps users resolve technical issues with IT systems, ensuring smooth operation and minimizing downtime as the first point of contact. Highlights: 1. First point of contact for technical problems 2. Focus on keeping systems running smoothly and minimizing downtime 3. Engages in troubleshooting, software management, and network diagnostics An **IT Support / Helpdesk** role is responsible for helping users resolve technical issues with computers, software, networks, and other IT systems within an organization. Typically, this position is the first point of contact when employees experience technical problems. The goal is to keep systems running smoothly and minimize downtime. Key Responsibilities IT Support / Helpdesk staff handle tasks such as: * Responding to user requests via phone, email, chat, or ticketing systems * Troubleshooting hardware issues (PCs, laptops, printers, scanners) * Installing, configuring, and updating software applications * Resetting passwords and managing user accounts * Diagnosing network problems (Wi\-Fi, LAN, VPN connectivity) * Escalating complex issues to higher\-level IT teams when needed * Maintaining IT documentation and issue logs * Ensuring antivirus, security updates, and system patches are up to date Skills Required * Basic knowledge of computer hardware and software * Familiarity with Windows, macOS, and/or Linux systems * Understanding of networking basics (IP addresses, routers, Wi\-Fi) * Strong problem\-solving and communication skills * Ability to work under pressure and handle multiple requests * Customer service mindset Pay: QAR70,000\.00 \- QAR106,000\.00 per year Work Location: In person