Cluster Telephone Operator

Description

Summary: Seeking a customer-focused individual to anticipate guest needs, ensure high service standards, and maintain exceptional guest satisfaction. Highlights: 1. Anticipate guest needs and handle inquiries helpfully 2. Ensure highest standard of guest service and satisfaction 3. Develop harmonious working relationships with hotel departments **Company Description** Founded in 1933 in Portugal, Tivoli Hotels \& Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests. **Job Description** * To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner. * To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties. * To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times. * Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. * To be proactive and innovative, suggesting alternatives that meet guest needs. * To develop a close and harmonious working relationship with all hotel departments, * To attend hotel events, daily shift briefings and training to improve professional skills. **Qualifications*** A strong focus on customer service * Prior experience in hotel front office operations is preferred * Excellent communication skills; fluency in English \& Arabic will be an asset. * Be able to work shifts, weekends and public holidays * Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred