Customer Relations Officer

Description

Job Summary: This role is responsible for customer service and relationship management, focusing on effective communication and problem resolution to ensure customer satisfaction. Key Highlights of the Role: 1. Effectively handling customer inquiries and complaints 2. Enhancing customer experience and providing developmental suggestions 3. Proficiency in the Qatari dialect and familiarity with local customs and traditions **Qualifications and Experience:** * Proficiency in the Qatari dialect and familiarity with local customs and traditions * Prior experience in customer service or customer relationship management * Strong communication skills and the ability to professionally interact with diverse individuals * Proficiency in using Customer Relationship Management (CRM) systems and modern customer service technologies * Ability to swiftly and efficiently resolve issues while maintaining customer satisfaction * Strong organizational and administrative skills with attention to detail * Fluency in Arabic (spoken and written); English proficiency is preferred **Key Responsibilities:** * Handling customer inquiries and complaints and ensuring effective solutions * Following up with existing and new customers to ensure satisfaction and strengthen relationships * Coordinating appointments and meetings between customers and internal departments * Documenting customer data and continuously updating their records in the system * Enhancing customer experience by providing developmental suggestions * Preparing periodic reports on customer interactions and satisfaction levels **Work Location:** Doha **Employment Type:** Full-time Job Type: Full-time Application Question(s): * Sponsorship transfer Language: * Qatari dialect (required) Work Location: In-person