TECHNICAL SUPPORT ENGINEERS

Description

Summary: Seeking skilled Technical Support Engineers to provide comprehensive onsite IT support, troubleshoot hardware and software issues, and ensure high-quality customer service. Highlights: 1. Provide onsite Service Desk & Technical Support 2. Troubleshoot and resolve end-user hardware and software issues 3. Maintain high-quality customer service standards **URGENT HIRING – TECHNICAL SUPPORT ENGINEERS** **Location:** Qatar **Vacancies:** 13 Onsite Technical Support Engineers **Project Duration:** 4 Months – Extendable based on project requirements KEY REQUIREMENTS Diploma / Bachelor’s Degree or equivalent relevant qualification Minimum **5 years of experience** in IT Service Desk, End User Computing, or Technical Support Strong experience in **onsite technical support and end\-user computing** Experience in **incident resolution and service request fulfilment** Good knowledge of **Windows \& macOS** Familiarity with **ITSM tools – SMAX** Experience with **Microsoft 365, Active Directory, VPNs \& Remote Support Tools** Basic networking knowledge: **IP Addressing, DNS, DHCP \& Wi\-Fi Troubleshooting** Strong **hardware troubleshooting** skills Excellent English communication and customer service skills Must have **valid authorization to work in Qatar** throughout the deployment RESPONSIBILITIES * Provide onsite **Service Desk \& Technical Support** across designated PWA locations * Troubleshoot and resolve **end\-user hardware and software issues** * Handle incidents and service requests efficiently * Support desktops, laptops, peripherals, and other end\-user devices * Provide meeting room and onsite IT support * Coordinate with relevant IT teams for issue escalation and resolution * Maintain high\-quality customer service and technical support standards Application Question(s): * How many years of experience do you have in IT Service Desk, End User Computing, or Technical Support? * Do you have hands\-on experience providing onsite technical support? * Do you have experience with Windows and macOS troubleshooting? * Do you have experience with Microsoft 365 and Active Directory? * Do you have experience with VPNs and remote support tools? * Do you have experience using ITSM tools, particularly SMAX? * Do you have basic networking knowledge, including IP addressing, DNS, DHCP, and Wi\-Fi troubleshooting? * Do you have hands\-on experience troubleshooting end\-user hardware, desktops, laptops, and peripherals? * Are you comfortable with four months and extendable project? * What is your current location, notice period, and availability to join? * What is your current and expected salary? Work Location: In person