* Handle incoming customer calls and provide accurate, clear, and satisfactory answers to their queries and concerns. * De\-escalate situations with dissatisfied customers by offering patient support and professional assistance. * Make outbound calls to inform clients and customers about the company’s new products, services, and policies. * Guide callers through troubleshooting, navigating the company website, or using products and services. * Review customer accounts, providing updates and information about billing, shipping, warranties, and other account details. * Work closely with other call center team members to deliver excellent customer service. * Assist in training new employees on customer service processes and company policies. * Use Microsoft Office tools to manage data and reports. **Requirements:** * Fluent in **Bangla** and **Hindi** (spoken and written) – **Essential** * Basic understanding of **English** – Preferred * Previous experience in a call center or customer service role is an advantage. * Strong communication and interpersonal skills. * Patience, empathy, and the ability to handle customer pressure professionally. * Basic computer and typing skills. * Willingness to work in shifts, including weekends and holidays, if required. Job Type: Full\-time