Guest Arrival Expert

Description

Position Summary: We are seeking a passionate and energetic Guest Arrival Expert to create unforgettable guest experiences from arrival through departure, ensuring exceptional service. Key Highlights: 1. Create an unforgettable impression and a unique experience for guests. 2. Provide a wide variety of services to guide guests. 3. Be part of an amazing global team at Westin. **Additional Information** **Job Number**26064136 **Job Category**Rooms \& Guest Services Operations **Location**The Westin Doha Hotel \& Spa, Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management First impressions matter. When guests arrive at our hotels, we want to make an unforgettable impression. The same applies to departures. When guests leave, we want them to depart with a smile and the feeling that we were there for them throughout their stay. We aim to create an unforgettable and unique experience from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide variety of services that guide guests through their arrival and departure experiences. They have the freedom to move about their space and do whatever is needed—whether processing operational needs, fulfilling guest requests, completing reports, or sharing local area highlights—the Guest Arrival Expert ensures transactions feel like part of the experience. Regardless of your specific role, certain things are critical to success: creating a safe workplace, following company policies and procedures, preserving confidentiality, protecting company assets, maintaining quality standards, and ensuring your personal appearance, uniform, and communications remain professional. Guest Arrival Experts will be standing and moving (standing, sitting, or walking for extended periods) and performing manual tasks (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 23 kg unassisted and over 34 kg with assistance). It is essential that Guest Arrival Experts perform all these duties—and other reasonable job tasks as requested—correctly and consistently to always do what is right for our guests and our business. *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling—ensuring they become the best version of themselves. To achieve our mission of becoming the leading wellness brand in the hospitality industry, we need passionate and committed employees to bring our brand’s unique programs to life. We want our employees to embrace their own wellness practices both inside and outside the hotel. You are the ideal Westin candidate if you are passionate, active, proud of how you maintain your well-being, and optimistic and adventurous. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll join** an amazing global team, and **you’ll become** your best self.