Summary **Duties and responsibilities related to the Door Host role:** * Provide the first warm and professional welcome to all arriving guests, opening vehicle and hotel doors with a genuine smile. * Assist guests immediately upon arrival by unloading **luggage** from cars and taxis, ensuring it is handled with care and properly tagged. * Transport guest luggage promptly and safely to their rooms using bell carts, explaining room features (lights, AC, etc.) upon entry. * Manage the flow of traffic at the hotel entrance (porte\-cochère), ensuring the driveway remains uncongested and accessible for arriving vehicles. * Coordinate efficiently with **Valet Parking** to ensure guest vehicles are parked and retrieved quickly. * Arrange transportation for guests by hailing taxis or coordinating with private drivers, providing them with clear directions to the guest's destination. * Manage the secure storage of guest luggage in the designated **luggage room** for early arrivals or late departures, maintaining accurate records. * Maintain the cleanliness and presentation of the hotel entrance, lobby, and bell desk area at all times. * Assist guests with special needs, such as providing wheelchair assistance or using umbrellas during inclement weather to escort them to/from vehicles. Qualifications * Ideally with a relevant degree or diploma in Hospitality or Tourism management * Minimum 2 years work experience in hotel operations * Good customer service, communications and interpersonal skills are a must