Guest Experience Supervisor

Description

Summary: This non-management position oversees guest arrivals and departures, payment processing, cash handling, and delivers high-quality customer service in a hotel environment. Highlights: 1. Process guest check-ins, payments, and room key issuance. 2. Manage cash handling, daily reports, and deposits. 3. Greet guests and respond to their needs professionally. **Additional Information** **Job Number**26101723 **Job Category**Rooms \& Guest Services Operations **Location**The Pearl Island, Doha, Qatar, Qatar, 14875 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-ins; verify guest identification, payment method, room assignments, and distribute and activate room keys. Set up guest accounts upon arrival according to their requirements. Enter information into the Marriott Rewards program. Ensure rates align with market pricing and document exceptions. Obtain payment prior to issuing room keys; verify and adjust billing accordingly. Compile and review daily occupancy reports/journals/lists. Complete cash and closing reports. Inform and direct guests, and provide hotel-related information. Respond to guest requests by engaging appropriate staff when necessary. Follow up to ensure all requests are resolved. Process all types of payments, vouchers, refunds, and charges. Balance and deposit revenue. Conduct cash counts at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Property Protection/Security immediately upon receiving a guest-reported theft. Assist management in training, evaluating, counseling, motivating, and mentoring team members; serve as a role model and resource for Guarantee of Fair Treatment (Fair Treatment Guarantee)/Open Door Policy. Develop and maintain positive professional relationships; collaborate and support one another to achieve common goals; listen and respond appropriately to employee concerns. Adhere to all brand policies and procedures; report accidents, injuries, and unsafe working conditions to supervisors; complete required safety training and certifications; maintain a neat and professional appearance at all times while on duty; respect hotel confidentiality; protect all company assets. Welcome and greet guests, anticipate and address guest needs, assist guests with disabilities, and warmly thank guests upon departure. Communicate clearly and professionally; prepare and accurately proofread written documents; answer telephone calls using appropriate language. Uphold quality standards. Input and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place items weighing up to 4.5 kilograms independently. Perform any other duties assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education:High school diploma or equivalent. Related Work Experience:At least 1 year of related work experience. Supervisory Experience:At least 1 year of supervisory experience. Licenses or Certifications:None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and providing equal opportunities for all. We foster an environment where our associates’ unique qualities are appreciated and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We actively prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered by applicable law.* Combining timeless elegance with avant-garde spirit, the St. Regis Hotels \& Resorts brand delivers exceptional experiences across more than 50 luxury hotels and resorts worldwide. Since the opening of the first St. Regis hotel in New York—founded by John Jacob Astor IV at the dawn of the 20th century—the brand has consistently offered guests personalized, impeccable, and anticipatory service through its gracious staff, who blend classic refinement with modern sensitivity, and its exclusive butler service. We invite you to explore our job opportunities. By joining the St. Regis team, you also become part of Marriott International’s portfolio of properties. **Choose** a company that empowers you to bring your best self forward, **give** purpose to your career, **be part of** an incredible global team, and **become** the best version of yourself.