Call Center Operator

Description

Summary: This role involves ensuring timely responses to inquiries, prompt resolution of issues, and accurate dispatch or escalation to relevant departments, alongside maintaining customer records and providing management reports. Highlights: 1. Ensuring timely response to all telephone calls and inquiry resolution 2. Managing ticket creation, customer follow-up, and status updates 3. Maintaining CRM/Maintenance software and providing management reports * Accountable to ascertain extent of tasks that he/she is handling; however, he/she is ultimately answerable to the Call Center Supervisor. * Accountable to ensure all telephone calls are answered in a timely manner * Ensures that all inquiries and issues are dealt with promptly * Ensures that all issues are dispatched or escalated to the relevant individuals or departments * Follow\-up of customer calls \& update status * Ensures ticket creation is done on\-line and relevant information is captured and advised * Provides timely required Management reports, so as to ensure swift decision\-making * Handle booking/reservation of amenities * To maintain CRM or Maintenance software Qualifications: * Bachelor's Degree * Preferably formal facilities/property management qualification or understanding * Five (5\) Years experience as Call Center Representative or related post Pay: QAR4,000\.00 \- QAR4,500\.00 per month Work Location: In person