Senior Front Office Operations Manager

Description

Summary: Islam Huddersfield Community Services is seeking an experienced Senior Front Office Operations Manager to oversee daily operations, enhance customer experience, and improve operational efficiency across client-facing functions. Highlights: 1. Lead customer-facing teams and improve operational workflows 2. Strengthen customer experience and support operational efficiency 3. Collaborative environment with opportunities for career development **Job Summary** Islam Huddersfield Community Services is seeking an experienced and service\-oriented Senior Front Office Operations Manager to oversee front office operations, customer support coordination, and daily administrative service activities across the organization. This role is ideal for a professional who enjoys leading customer\-facing teams, improving operational workflows, and maintaining high\-quality service standards in a fast\-paced environment. The successful candidate will play a key role in ensuring smooth front office operations, strengthening customer experience, and supporting operational efficiency across client\-facing functions. We are looking for a proactive and organized leader with strong communication skills, front office management experience, and a passion for customer service and operational excellence. **What You'll Do** * Oversee daily front office and customer support operations * Manage reception workflows, scheduling coordination, and service delivery activities * Supervise front office staff performance and operational support processes * Handle escalated client concerns and ensure timely issue resolution * Monitor customer service quality and identify opportunities to improve operational efficiency * Collaborate with internal departments to maintain smooth front office operations * Prepare operational reports, service summaries, and performance updates for leadership * Support onboarding, coaching, and operational training activities for front office teams * Maintain accurate operational records, scheduling systems, and customer documentation * Coordinate visitor management and client\-facing administrative support activities * Improve operational procedures related to customer experience and workflow management * Support continuous improvement initiatives related to front office operations **Requirements** * 5\+ years of experience in front office operations, customer service management, hospitality operations, or administrative leadership * Previous supervisory or management experience preferred * Strong communication and relationship management skills * Excellent organizational and multitasking abilities * Experience managing customer\-facing workflows and operational support activities * Strong problem\-solving and leadership capabilities * Ability to manage multiple priorities in a fast\-paced operational environment * Professional and customer\-focused approach to operational leadership * Experience with scheduling systems, CRM platforms, and operational reporting tools preferred * Degree or diploma in Business Administration, Hospitality Management, or related field preferred **Why Work With Us** At Islam Huddersfield Community Services, we believe exceptional front office operations are essential to creating positive customer experiences and maintaining operational excellence. We provide a collaborative and professional environment where employees are encouraged to contribute ideas, strengthen service standards, and continue developing their careers. Our organization values professionalism, teamwork, customer satisfaction, and continuous improvement. You will have the opportunity to lead meaningful operational initiatives while working alongside experienced professionals in a growing service\-focused environment. الراتب المدفوع: QAR١٣٬٥٠٠٫٠٠ لكل شهر موقع العمل: بشكل شخصي