After sales/ Customer Satisfaction

Description

Summary: Seeking a highly polished, customer-focused professional to manage after-sales relationships and ensure exceptional client satisfaction within a luxury automotive service division. Highlights: 1. White-glove customer experience aligned with luxury brand expectations 2. Maintain strong, long-term relationships with VIP clients 3. Opportunity to collaborate with service advisors, technicians, and management We are seeking a highly polished and customer\-focused professional to manage after\-sales relationships and ensure exceptional client satisfaction within our luxury automotive service division. The ideal candidate will act as the primary point of contact for high\-end clientele, delivering a seamless, personalized experience that reflects the brand’s premium standards.Serve as the main liaison between clients and the service department following vehicle servicing * Ensure a **white\-glove customer experience** aligned with luxury brand expectations * Proactively follow up with clients after service visits to assess satisfaction and address concerns * Handle client inquiries, complaints, and feedback with professionalism and discretion * Coordinate service appointments, vehicle pickups/deliveries, and special requests * Maintain strong, long\-term relationships with VIP and high\-net\-worth clients * Monitor and improve customer satisfaction metrics (CSI, NPS, etc.) * Collaborate with service advisors, technicians, and management to resolve issues efficiently * Identify opportunities for service upselling while maintaining trust and transparency * Keep detailed records of customer interactions and preferences Requirements * 2–5 years of experience in **luxury customer service, automotive, hospitality, or concierge roles** * Proven experience using **CRM systems (e.g., Salesforce, HubSpot, or similar)** and service management software * Strong proficiency in **Microsoft Office and digital tools** for reporting and communication * Exceptional communication and interpersonal skills * Strong problem\-solving abilities with a calm and professional demeanor * High attention to detail and organizational skills * Ability to handle demanding clients with discretion and empathy * Fluent in English (Arabic or additional languages is a strong advantage) * Professional appearance and presentation aligned with luxury brand standards Job Types: Full\-time, Contract, Permanent Work Location: In person