**Job ID**: 197205 **Location Name:** \[\[filter8]] **Address:** \[\[filter11]], \[\[filter10]], \[\[filter9]] \[\[postalcode]], Qatar (QA) **Job Type:** Full Time **Position Type (Regular/Temporary):** Regular **Job Function:** \[\[filter14]] **Is This Position Eligible for Remote? :** \[\[req\_remoteeligible]] **MISSION:** **To** **ensure** **the** **delivery** **of** **exceptional****operational** **and commercial standards** **throughout** **the store,** **with** **focus on** **providing** **an** **elevated****customer****experience****. The Store** **Director****needs** **to** **ensure** **compliance in all areas of** **operational****activity** **and drive sales and** **profitability****through** **the performance and** **development** **of the Management team,** **whilst****managing****within****agreed** **budgets.** **Responsibilities** **Client Experience** * Embody Sephora Attitude and set an example in front of the team. * Provide support to the team in difficult situations ensuring client’s satisfaction. * Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s. * Take over floor leadership segments and ensure the floor is always managed and covered. * Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients. * Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience. * Inspire the team to use digital tools to deliver a customized service. * Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction. * Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up * Build a strong relationship with Brand Supervisors and follow up on Brand BCs. * Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s. * Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI’s. * Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints. **Sales** * Implement retail priorities and inspire commercial success. * Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met. * Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met. * Reinforce sales policies and techniques established at the Sephora University with all team members. * Balance and drive the sales target among selective, exclusive and Sephora Collection. * Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target. * Create disruptive internal competitions to motivate the team and boost the achievements. **Operations** * Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline. * Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security). * In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking. * Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations. * Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations. * Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met. * Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects. **Business** * Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc. * Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora. * Establish monthly reports including competitors' activities. * Analyze all relevant KPIs and propose action plans for improvement and forecast future performance \- Develop and propose short\- and long\-term strategies to drive top and bottom line/brands sales.* Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs. * Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge. * Propose Plan, implement and oversee in\-store promotional events or displays. * Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities. * With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business. * Network with other stores and head office departments and take on area responsibilities * Network and build relationships with the different departments in Sephora HO and take on area responsibilities. * Manage the store’s P\&Ls. * Propose innovative ideas and opportunities to Head of Operations. **People** * Motivate and develop the Management and store team through daily coaching / observations * Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings. * Increase the team confidence and motivation by praise and feedback for their performance. * Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations. * Ensure the team is attending training and follow up is done after the training is attended. * Ensure the team is using Axonify as E\-learning tool; daily follow up on average training frequency for each team member. * Ensure an addictive beauty experience through performing monthly assessments. * Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance. * Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary. * Over see the annual leave of the team according to business needs. **Know How** * Project an exceptional image and body language in accordance with the guidelines set by Sephora. * Keep up\-to\-date on trends and products. * Inspire, mentor and coach the team. **Relationships** **Internal Relationships** * Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams. **External Relationships** * Suppliers, Brand promoters/managers/trainers, Security, Cleaning team. **Job Holder Profile** **Training Knowledge** * Advanced Product Knowledge. * Intermediate knowledge on health and safety procedures. **Experience** * Proven successful role in managing. * Minimum 7 to 8 years’ experience in store management. * Bachelor's degree. **Languages** * English – advanced level for OGCC and intermediate for KSA. * Arabic is a plus in OGCC and mandatory for KSA. **Competencies** * Digital orientation/analytical skills/business acumen. * Excellent communication skills. * Intermediate MS Office skills. * Ability to deal with Ambiguity. * Commercial \& Financial awareness. .