Job title Cargo Processes \& Policies Controls Officer Ref \# 228663 Location Qatar \- Doha Job family Cargo \& Airport Operations * Closing date: 15\-Dec\-2025 The air cargo industry is in an accelerated phase of change and transformation. From digitalizing the end\-to\-end value chain, to fortifying a true e\-commerce experience, to the launch of digital freight marketplaces, and much more. As the world’s largest global air cargo carrier, Qatar Airways Cargo is leading this change. To support our vision, we are looking for talents – the bold, the imaginative and the change\-maker. All of who will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of our passionate team. As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo Team in Doha as Cargo Processes and Policies Controls Officer **About the role** In this role, you will be responsible for writing and reviewing procedures, as well as recommending improvements thereof, ensure compliance with cargo policies, corporate policies and directives, industry regulations, international standards i.e. ISO and other industry\-imposed QMS requirements i.e. IATA CEIV and/or similar. As part of your daily responsibilities, you will also: * Adjust the existing procedures by incorporating process improvements to close process gaps and remove duplicated tasks and/or activities. * Consolidate the observations on new procedures by obtaining feedback from stakeholders intra/inter\-cargo to gauge the effectiveness of the procedures implemented. * Assist user departments by understanding the department’s core processes and their needs and expectations to come up with adequate, relevant and effective documented procedures. * Assess process efficiencies by conducting gap analysis to determine the weak points and areas for potential improvements. * Perform the preparatory activities related to the ISO 9001 yearly plan by reviewing the ISO standards with the process owners and their departments to ensure that the information is valid, current and accurate. * Monitor the implementation of QMS in the different functional units by conducting an internal audit based on QR Cargo's Quality Management System based on ISO9001 standards to ensure compliance thereof. * Give support the Line Manager and the Department Head concerned in extending ISO certification to the network and/or new standards to obtain other ISO certification relevant to QR Cargo's quality performance. * Maintain and keep current all provisions of QR Cargo's Quality Management System manual to provide accurate, correct and appropriate guidance to QMS manual users and auditors. **Be part of an extraordinary story** Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community and a world class airline. Your best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. ### **Qualifications** **About You** * Bachelor’s Degree with minimum 3 years of related experience * Has successfully implemented at least 4 newly\-formulated processes/procedures manual. * Industrial or Organizational Development as a major field of study. * Experience in airline industry. **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community. **How to apply** If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form **About Qatar Airways Group** Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. https://aa115\.taleo.net/careersection/QA\_External\_CS/jobapply.ftl?lang\=en\&job\=228663