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Spa Desk Agent
Negotiable Salary
Indeed
Full-time
Onsite
No experience limit
No degree limit
Miswaco, Doha, Qatar
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Description

**Additional Information** **Job Number**25180371 **Job Category**Spa **Location**The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Schedule services for individual guests or large groups using the spa/beauty salon reservation management software. Call guests to confirm booked services. Answer guest questions about available services. Update reservation/cancellation lists throughout the day, inform stakeholders of last-minute changes, and resolve scheduling issues by collaborating with the supervisor/manager. Check guests in for appointments, confirm their first and last names, and generally guide guests within the spa upon arrival. Promote and sell spa/beauty salon services. Obtain assigned cash drawer and verify accuracy of funds, ensure sufficient change is available, and secure the cash drawer at all times. Process guest payments for spa/beauty salon services and obtain payment authorizations when necessary. Accept and record cash tips for employees. Balance, document, and deposit revenue with Accounting. Notify Engineering of required maintenance and repair work. Report accidents, injuries, and unsafe working conditions to management. Follow and apply all brand policies and procedures; ensure a clean and complete work uniform is worn; maintain a neat and professional appearance at all times while on property; respect confidentiality when sharing company and/or hotel-related information and protect all company assets. Welcome and greet guests according to company standards, anticipate and respond to their needs, assist persons with disabilities, and warmly thank guests. Use clear and courteous language in all communications; answer the phone using appropriate language. Develop positive and constructive professional relationships with peers. Comply with quality requirements and standards. Be accustomed to standing, sitting, and moving for extended periods of time. Move, lift, carry, pull, and place items weighing up to 4.5 kilograms independently. Perform all other tasks requested by management that are consistent with the position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent secondary education. Related Work Experience: Less than one year of related work experience. Supervisory Experience: None. License or Certification: None *At Marriott International, we are committed to promoting equal employment opportunity, treating every individual with dignity and providing equal opportunities for all. We have established an environment where the unique characteristics of our employees are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences of our workforce. We take care to prevent discrimination based on protected criteria, including disability, veteran status, and any other aspect covered by applicable law.* Combining timeless charm with a forward-thinking spirit, the St. Regis Hotels & Resorts brand offers exceptional experiences across more than 50 luxury hotels and resorts worldwide. Since the opening of the first St. Regis hotel in New York by John Jacob Astor IV at the dawn of the 20th century, the brand has continuously provided its guests with personalized, flawless, and attentive service through its thoughtful staff who blend classic refinement with modern sensibility, as well as its exclusive butler service. We invite you to explore our job opportunities. By joining the St. Regis team, you also become part of the Marriott International portfolio of properties. **Choose** a company that enables you to bring your best self, **give** purpose to your career, **be part of** an incredible international team, and **become** the best version of yourself.

Source:  indeed View original post
Fatima Al-Kuwari
Indeed · HR

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