Operations Manager

Description

Summary: We are seeking a mission-driven Operations Manager to act as the core support for our fast-moving startup, blending executive assistance, strategic partnerships, and daily operations to build ethical tech infrastructure. Highlights: 1. Mission-driven role building ethical tech infrastructure 2. Backbone of a fast-moving, purpose-driven startup 3. Collaborate with founders and passionate team We’re looking for an **Operations Manager** who acts as the glue holding our fast\-moving startup together. Remote. Full\-time. Mission\-driven. You’ll be the backbone of our early days \- blending executive support, strategic partnerships, and day\-to\-day ops to help us build ethical tech infrastructure. **Tasks** --------- **Strategic Partnerships:** * Partnership Relations: Scout for new collaborations while maintaining strong ties with existing partners, vendors and our legal team. You’ll be the friendly face of Thaura in emails and calls. * External Representation: Occasionally represent Thaura in external meetings or events. **Customer Success \& Insights** * Customer Success: Serve as the primary point of contact for customer inquiries, acting as the voice of Thaura. * Data Insights: Analyze data to provide actionable insights to our product and engineering teams. Help us understand *why* people love (or struggle with) Thaura. **Administrative \& Operational:** * Process Improvement: Identify bottlenecks in how we work and fix them. Whether it’s streamlining a workflow or setting up a simple automation tool, you’ll make our lives easier. * Founder Enablement: Manage calendars, travel, and inbox triage so the founders can focus on product and strategy. Think of yourself as their right hand. * Administrative Processes: Draft, edit, and organize documents and handle registrations, applications, and other processes. * Financial Administration: Assist with financial administration, including invoice tracking and expense reporting. * Project Flexibility: Jump in wherever needed \- whether it’s drafting a document, organizing a team retreat, or handling a special project. **Requirements** ---------------- * **Mission\-Driven Above All:** You're not just looking for a job \- you're looking for a cause. You believe technology should serve people, not exploit them, and you want to help us build the ethical infrastructure that proves it’s possible. * **Warm Communicator:** You communicate clearly, warmly and with frank simplicity. No corporate fluff \- just honest and straightforward. You represent Thaura’s values in every interaction. * **Tech\-Savvy:** You’re comfortable learning new tools quickly. You enjoy automating repetitive tasks and finding smarter ways to work. * **Organized \& Efficient:** You bring order to chaos. You thrive on structure and clarity. * **Analytical Mindset:** You have an analytical mind but lead with empathy. You can spot trends, identify bottlenecks, and use insights to improve operations rather than just reacting to them. * **Adaptable \& Flexible:** Startup life is chaotic. You thrive when priorities shift and aren’t afraid to wear multiple hats. You stay calm under pressure and keep things moving. * **Positive Energy:** You bring good vibes to the team. You’re collaborative, optimistic, and make work feel energizing rather than draining. * **Experience:** Previous experience in customer success, operations, or executive assistance preferred. Experience in the AI/SaaS sector is a strong plus. * **Language Skills:** Native or fluent proficiency in English. Arabic is a bonus. **Benefits** ------------ * **Build the Alternative:** In an industry obsessed with endless scale at the cost of values, you’ll join a team that does the opposite. Your work directly supports the creation of ethical tech infrastructure. * **Join a Young, Energetic Team:** Work alongside the founders and a tight\-knit group of passionate believers. We are small, agile, and driven by purpose, not profit margins. * **Remote Flexibility \& Compensation:** Enjoy full remote work, supported by a competitive salary. **How to Apply:** Please send your resume and a brief note answering this question: * In one sentence, why does building alternative ethical infrastructure matter to you personally?