**Job Decription** **Duties and Responsibilities.** * Coordinate and administer telecommunications activities * Confer with business units to determine phone system needs, to establish project priority, and to assist with resolution of telecommunication problems * Participate in IT teams to evaluate phone hardware and software requirements * Perform analysis of needs and contribute to the design of phone architecture, integration, and installation. * Responsible for all company telecom, phone, faxes, fax servers and phone switches * Understanding, knowledge, and experience with Cisco telephony architecture including PBX, Cisco Unified Communications . Manager, Cisco Unity Connection and Cisco Unified Contact Center. * Understanding, knowledge, and experience with video, voice and content collaboration and communication solutions. * Understanding, knowledge, and experience with BlackBerry and EMM solutions * Understanding and knowledge of voice recording and dialler software * Administer programming and support for all moves and changes required on Cisco switches and VoIP. * Support document and support of all telephony disaster recovery for all client sites. * Assist and maintain documentation for the phone net Services and IT related support. * Assist and maintain a formal system of evaluating all telephone systems and materials used to maintain them. **Key Responsibilities.** * Executes troubleshooting methodology and root\-cause analysis to resolve complex and advanced level problems. * Assists in testing, adjusting, and installing equipment to meet provisioned request SLA’s. * Executes systems maintenance plans to proactively manage reliability and service expectations. * Prepares and maintains technical documentation to guide net Services users, and to assist with the on\-going operation. Maintenance, and development of the net Services * Drives problems to resolution, handling multiple complex issues simultaneously while effectively communicate and engage cross functional technical peers. * Adheres to the agreed event management notification and escalation procedures. * Perform periodic reviews of Configuration Items (CIs) to ensure compliance with policies and standards, and process thorough operational readiness tasks. * Configures, develops, integrates, implements and regularly maintains net Services solutions. * Supports implementation/deployment of net Services enhancements or new net Services designs. * Assists peers and utilises software and hardware tools to identify and diagnose problems and factors affecting net Services performance. * Define procedures for system and component installation, acceptance testing and install proactive maintenance activities. * Coordinates problem resolution, creates problem record, determines severity and prioritization classification. * Evaluates, and recommends hardware, software, and telecommunications equipment to enhance the performance of net Services design and systems. **QUALIFICATION , EXPERIENCE \& SKILLS** 1\.Bachelor’s degree in computer engineering, Computer Science or equivalent 2\.CCIE collaboration certification or equivalent experience 3\.Data centre industry certifications 4\.Certified in ITIL frame Services and processes **(****Minimum 10 years’ experience in relevant field**)