Technical Support Representative

Description

Summary: Serve as a trusted technical and operational partner to airline customers, ensuring safe, reliable, and efficient engine operations and exceptional support. Highlights: 1. Provide 24/7 customer support for operational and technical issues. 2. Develop strong working relationships with stakeholders at multiple levels. 3. Opportunity to work with advanced aircraft engine technologies. **Job Description** ------------------- **A** **irl** **ine Support Team Service Representative** **Full Time** **Doha \- Qatar** Our team provides Operational Fleet and Service Delivery support for Rolls\-Royce Civil Engine customers within the Middle East, Africa and Central Asia region. We deliver the best jet engines in the world through intelligent innovation and a collaborative approach. We're putting our customers at the forefront of the aviation industry. Our product portfolio powers over 13,000 engines in\-service in the ME\&A region, we are keeping the world flying. If you thrive in an international environment, enjoy working with airline customers and are excited by technology and operational excellence, we would love to hear from you. **What You’ll Do** As part of our regional customer aftermarket services teams, you will serve as a trusted technical and operational partner to our airline customers, helping ensure safe, reliable, and efficient engine operations while delivering exceptional customer support. **Key Responsibilities include:** * Provide 24/7 customer support ensuring timely resolution of operational and technical issues through appropriate systems and communication channels. * Develop strong working relationships with all stakeholders at multiple organizational levels to support effective communication and long\-term partnership. * Provide technical guidance and operational support related to aircraft engines, products and associate services. * Monitor engine and system performance, proactively identify potential issues and supporting corrective actions. * Coordinate with engineering teams, technical specialists, service partners and airline representatives to ensure service continuity and operational reliability. * Support airline operational planning activities including fleet plans, shop visit planning, and business forecast inputs. * Monitor warranties, guarantees, and airline operational trends while escalating significant findings where appropriate. * Support the introduction of new products and services while preparing customers for operational readiness and implementation activities. * Identify opportunities to expand product and services within customer operations. * Deliver exceptional and high standards of customer service while ensuring compliance with Company standards, safety requirements and operational procedures. **Technical Requirements** We are looking for candidates with strong technical aptitude and customer engagement capability within the Aviation or Engineering industry. Ideal candidates may have experience or knowledge in: * Powerplant engine systems and operations * Aerospace, aviation or airline engineering support * Technical customer support or field service engineering * Engine performance monitoring and trouble shooting * Airline technical performance monitoring and maintenance environments * Aircraft maintenance planning or shop visit processes * Mechanical, aerospace or electrical engineering practices * Incident management and technical issue resolution * Microsoft office and technical reporting tools * Customer relationship management in a technical environment * Knowledge of Rolls\-Royce products is a plus **Preferred Qualifications** * Degree or Diploma in Aerospace Engineering, Mechanical, Aviation Technology or related technical field * Relevant experience within the aviation, aerospace or airline engineering industry is preferred * Strong communication and stakeholder management skills * Ability to work in a fast\-paced, multi\-cultural and customer focused environment * Willingness to travel regionally when required **Why Join Us?** This is an opportunity to become a part of a global aviation support network that helps keep airlines operating safely and efficiently around the world. You will: * Work alongside industry\-leading aviation * Support advanced aircraft engine technologies * Build meaningful relationships with major airline customers * Gain regional and international exposure * Grow within a dynamic and technically driven environment * Join a collaborative team committed to operational excellence and customer success **Ready to help Power Aviation Forward?** If you are passionate about Aviation technology, customer partnership and technical excellence, we invite you to join us and be part of the team that keeps the world flying. as a part of your application please upload any supporting documents or certifications closing date 10\.06\.2026 **Job Category** ---------------- Field Services **Posting Date** ---------------- 27 May 2026; 00:05