Technical Support

Description

Summary: Seeking an IT Support professional to manage technical support requests, troubleshoot hardware and software, and maintain network systems for internal staff and enterprise clients. Highlights: 1. Serve as primary contact for tier-1 and tier-2 technical support 2. Troubleshoot and repair hardware, software, and network systems 3. Manage user accounts and diagnose network connectivity issues **SERVICE PACKAGE COMPENSATION:** * **Monthly Fixed Payroll:** QAR 9,000 (all\-inclusive flat rate) * **Statutory Allocations:** Corporate Qatar residency visa processing, private medical insurance policy, and annual paid leave brackets aligned strictly with Qatar Labor Law. **DAILY SERVICE LEVEL AGREEMENT (SLA) TASKS:** * Serving as the primary point of contact for tier\-1 and tier\-2 technical support requests from internal staff and enterprise clients. * Troubleshooting and repairing hardware, corporate workstations, network printers, VoIP phone systems, and local office peripherals. * Installing, configuring, and updating operating systems (Windows/macOS), corporate software suites, and enterprise security applications. * Managing active user accounts, password resets, and network access permissions inside Microsoft Active Directory or Microsoft 365 environments. * Diagnosing localized network connectivity issues, including basic router, switch, and Wi\-Fi access point configurations. * Logging all incoming incidents meticulously in the IT service desk platform, monitoring escalation queues, and creating clear technical knowledge\-base articles. **TECHNICAL PROFILE BENCHMARKS:** * **Academic Base:** University degree or diploma in Information Technology, Computer Networks, or a related technical discipline. * **Certifications:** Active professional validations such as CompTIA A\+, Network\+, or Microsoft Modern Desktop Administrator are highly regarded. * **Field Experience:** Minimum 2 to 4 years of proven hands\-on technical helpdesk or IT support desk experience inside the GCC region. * **Technical Skillset:** Strong familiarity with basic networking protocols (TCP/IP, DNS, DHCP), endpoint security tools, and remote desktop utilities. * **Communication Flow:** Highly articulate English verbal and written communication skills are essential to guide non\-technical users through complex troubleshooting workflows. Support professionals who match these technical benchmarks and maintain full availability to commute daily to Al Rayyan Road are requested to submit their updated CV. الراتب المدفوع: QAR٩٬٠٠٠٫٠٠ لكل شهر موقع العمل: بشكل شخصي