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ROLE \\& CONTEXT**\n\n \n\n**Purpose:** **Context:** \n\nTo attend and resolve customer complaints related to Ooredoo product/ services and programme benefits ensuring complete customer satisfaction coming through social media channels like Facebook, twitter, Live Chat etc. Respond to customer needs related to Ooredoo services/products, including after\\-sales services, programme benefits enhancing customer relationship and experience. \n\n \n\n \n\n#### **B. 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