Job description: * Handle inbound and outbound calls in a courteous and professional manner. * Respond promptly to customer inquiries and provide accurate information about products, services, or policies. * Record and update customer information in the CRM system. * Escalate complex queries or complaints to the relevant department for resolution. * Follow communication “scripts” when handling different topics. * Ensure high levels of customer satisfaction by delivering a positive experience. * Meet or exceed performance targets (call handling, response time, quality, etc.). * Support other team members and contribute to continuous service improvement. **Requirements:** * **Male candidates preferred.** * **Bilingual proficiency:** Arabic \& English (spoken and written). * High school diploma or bachelor’s degree preferred. * Minimum 6 months \- 1 year of experience in a call center or customer service role. * Strong interpersonal and communication skills. * Ability to multitask, prioritize, and manage time effectively. * Familiarity with call center technology and CRM systems is an advantage. * Customer\-oriented attitude with problem\-solving skills. Job Type: Full\-time