### **Description** We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally. ### **Responsibilities** * Handle incoming calls and inquiries from customers professionally and efficiently. * Provide accurate information about products, services, and promotions. * Resolve customer complaints and issues in a timely manner. * Update customer records and information in the database. * Follow communication scripts and guidelines to ensure consistency. ### **Requirements** * Excellent verbal and written communication skills. * Strong customer service orientation with a positive attitude. * Ability to multitask and work under pressure in a fast\-paced environment. * Basic computer skills and familiarity with CRM software. * Prior experience in a call center or customer service role is a plus. ### **Qualifications** * High school diploma or equivalent. * Proven track record of meeting and exceeding customer service goals. * Ability to work flexible hours, including evenings and weekends. ### **Benefits** * Competitive salary and performance\-based incentives. * Opportunities for career growth and advancement within the company. * Comprehensive training and ongoing support to enhance your skills. * A positive and inclusive work environment with a diverse team.