**Job Summary:** The ERP IT Application Support Specialist is responsible for providing functional and technical support for the organization’s ERP system and integrated business applications. This role ensures system reliability, resolves user issues, assists with configuration and upgrades, and collaborates with business users and technical teams to enhance ERP functionality and efficiency. **Key Responsibilities:1\. Application Support** * Provide day\-to\-day functional and technical support for ERP modules (e.g., Finance, Procurement, Inventory, HR, Manufacturing, Sales). * Diagnose and resolve ERP\-related incidents, service requests, and data issues in a timely manner. * Monitor system performance and ensure the ERP application runs efficiently. * Log, track, and manage incidents through the IT helpdesk system (e.g., ServiceNow, Jira, or equivalent). **2\. System Maintenance \& Configuration** * Support ERP configuration, testing, and deployment of new features, patches, and updates. * Coordinate system upgrades and patches with IT infrastructure and vendor teams. * Maintain user access rights and security roles according to company policies. * Ensure data integrity and assist with database maintenance or cleanup as needed. **3\. User Training \& Documentation** * Provide user training, create manuals, FAQs, and technical documentation. * Assist with onboarding new users and promote best practices in ERP usage. **4\. Continuous Improvement \& Projects** * Collaborate with business analysts and process owners to identify opportunities for system optimization and automation. * Participate in ERP enhancement projects, testing (UAT), and rollout activities. * Liaise with ERP vendors or third\-party support partners to resolve advanced technical issues. **Qualifications \& Experience:Education:** * Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field. **Experience:** * 2–5 years of experience supporting ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, Infor, Epicor, or similar). * Experience with ERP integrations, workflows, and reporting tools (e.g., Power BI, SQL, Crystal Reports). * Familiarity with ITIL processes (Incident, Problem, Change Management). **Technical Skills:** * Basic understanding of databases (SQL queries, data analysis). * Knowledge of ERP configuration and troubleshooting. * Understanding of APIs, system interfaces, and middleware (preferred). * Proficiency in Excel and data management tools. **Soft Skills:** * Strong analytical and problem\-solving abilities. * Excellent communication and user support skills. * Ability to prioritize and manage multiple issues simultaneously. * Team\-oriented with strong collaboration and customer service mindset. **Key Performance Indicators (KPIs):** * ERP system uptime and performance metrics. * Average resolution time for support tickets. * User satisfaction ratings. * Successful completion of ERP enhancements and upgrades. * Data integrity and compliance with internal policies. Job Type: Full\-time Pay: QAR5,000\.00 \- QAR7,500\.00 per month