ITSM Developer: Key Responsibilities Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform Create and maintain service maps to ensure accurate relationships between applications services and infrastructure Collaborate with IT application and infrastructure teams to gather requirements for service mapping Continuously refine and improve service mapping processes to increase data accuracy and completeness Monitor and troubleshoot issues related to discovery patterns probes and credentials Ensure compliance with governance standards and data quality for CMDB Configuration Management Database Provide support during incident and problem investigations by leveraging service maps for impact analysis Develop and maintain documentation for service mapping processes workflows and best practices Conduct training or knowledge sharing sessions with stakeholders on the use of service maps Stay updated with ITSM and service mapping trends tools and best practices **About Virtusa** **About Virtusa** Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us. Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence. Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non\-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.