Email Support Specialist

Description

Summary: Braxmail LLC is seeking a detail-oriented Email Support Specialist to manage daily email support, ensuring timely responses, maintaining service quality, and coordinating client and internal teams. Highlights: 1. Opportunity to grow within a dynamic communications company 2. Professional development and career advancement opportunities 3. A collaborative and client-focused work environment Braxmail LLC is a professional communications and support services company headquartered in Al Rayyan, Qatar. We specialize in delivering reliable email support, customer service solutions, and digital communication management that empower businesses to operate efficiently and maintain strong client relationships. Our mission is to combine responsiveness, professionalism, and innovation to ensure seamless communication experiences. **Position Overview** We are seeking an **Email Support Specialist** to oversee and manage daily email support operations. This role requires a detail\-oriented professional with strong communication skills, technical knowledge, and the ability to coordinate between clients and internal teams. The Email Support Specialist will play a key role in ensuring timely responses, maintaining service quality, and upholding Braxmail LLC’s reputation for excellence in customer support. **Key Responsibilities** * Manage and respond to customer inquiries via email in a professional and timely manner. * Coordinate with internal teams to resolve client issues and provide accurate information. * Maintain detailed records of customer interactions, requests, and resolutions. * Support the development of email templates, FAQs, and communication guidelines. * Prepare reports on email support performance and recommend improvements. * Assist in organizing client communication campaigns and outreach initiatives. * Ensure compliance with Qatar’s business communication standards and company policies. **Qualifications** * Bachelor’s degree in Communications, Business Administration, or related field. * 1–3 years of experience in email support, customer service, or digital communications. * Strong knowledge of email platforms, CRM systems, and customer support practices. * Excellent written communication, organizational, and problem\-solving skills. * Proficiency in MS Office Suite and email management tools. * Ability to manage multiple tasks and deliver under deadlines. **What We Offer** * Competitive salary and benefits package. * Opportunity to grow within a dynamic Qatar\-based communications company. * Professional development and career advancement opportunities. * A collaborative and client\-focused work environment. **How to Apply** Interested applicants may send their CV and cover letter via Indeed or directly to the company’s recruitment team, highlighting their experience in email support and achievements in managing client communications. Job Type: Full\-time Pay: Up to QAR620,000\.00 per year Work Location: In person