* **Services \& Operations** * **Permanent Contract** * **Mid\-Senior Level** * **Doha** **About Us** Egis is a leading global architectural, consulting, construction engineering, operations and mobility services firm. We create and operate intelligent infrastructure and buildings that both respond to the climate emergency and contribute to balanced, sustainable and resilient development. Our 20,500 employees operate across over 100 countries, deploying their expertise to develop and deliver cutting\-edge innovations and solutions for clients. Through the wide range of our activities, we are central to the collective organisation of society and the living environment of citizens all over the world." With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group’s operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis’ long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers. **About the Role** We are seeking skilled and experienced Roads Management Centre (RMC) and Tunnel Control Room Team Leaders to join our team in Doha, Qatar. In this critical role, you will be responsible for managing the Roads and Tunnels Operations activities for one of the operational zones of Qatar, ensuring the safe, efficient and effective management of traffic. Note: this role is shift based to support 24/7/365 operations of the RMC and Tunnels Control Rooms. Key responsibilities include: * Manage the RMC and Tunnels zonal operations to achieve the performance SLAs for network, corridor, junction and incident management * Identify performance improvement opportunities for congestion, incident and major event traffic management * Line management responsibility for the RMC/Tunnels Operators in the shift team * Coordinating operations with key stakeholders such as Drainage Management Centre, Ministry of Interior, Baladiya and Hamad Medical Corporation to safely manage incidents and events * Ensuring RMC and Tunnels Operators are following Standard Operating Procedures, emergency plans and severe weather response plans where applicable * Regularly updating the RMC Supervisor during escalated events and incidents that RMC and Tunnels Control Rooms are managing or supporting * Monitoring SCATS and ATMS interventions and liaising with the SCATS engineering team to manage short term congestion and corridor performance recovery following incidents and manual interventions * Ensuring equipment faults or availability that are impacting operations are reported to the RMC Supervisor immediately * Ensuring incident detection monitoring and response are achieving performance SLAs * Supporting the delivery of the RMC daily reports, major incident reports and monthly performance reports * Coaching and training Operators where necessary and supporting individual performance improvement * Managing the coordination of emergency works with zonal and strategic highways framework contractors * Ensuring traffic management response plans and DMS messaging plans are set and removed in accordance with scheduled traffic diversion plans (TDP) and supporting major events * Support the regular review and update of standard operating procedures and response plans * Staying updated on industry best practices and innovative technologies in roads operations * Monitoring operator compliance with health, safety, and environmental regulations in the RMC and Tunnel Control Rooms. **What do we need from you** * Bachelor's degree or Diploma * Minimum of 5 years’ experience with a minimum of 3 years of Traffic Operations and Control Room experience * Experience operating traffic and tunnel control room systems (Genetec, SCATS, ATMS, SCADA etc.) * Strong knowledge of road infrastructure maintenance and operations, particularly in Qatar or the Middle East region * Strong analytical and problem\-solving skills with attention to detail * Proficient in MS Office Suite and relevant road management software * Excellent communication and stakeholder management abilities * Knowledge of Qatar or Middle East road standards and regulations * Ability to work effectively in a multicultural environment * Proficiency in English required, proficiency in Arabic is desirable **What's in it for you?**