**Key Responsibilities1\. Business Requirements Gathering and Analysis** * Engage stakeholders across departments to identify and document business needs, processes, and improvement opportunities. * Conduct workshops, interviews, and observation sessions to elicit functional and non\-functional requirements. * Translate requirements into detailed Business Requirement Documents (BRDs), user stories, and functional specifications. **2\. Process Mapping and Optimization** * Model current (as\-is) and future (to\-be) business processes using BPMN or UML techniques. * Identify inefficiencies, automation opportunities, and integration gaps across systems and departments. * Recommend enhancements that align with CRA’s IT strategy and digital transformation roadmap. **3\. Solution Assessment and Validation** * Liaise with technical teams, vendors, and solution architects to ensure proposed solutions meet business requirements. * Support solution design walkthroughs and User Acceptance Testing (UAT) planning. * Validate delivered functionality and ensure alignment with documented requirements. **4\. Cross\-Functional Coordination** * Act as the bridge between business units, IT teams, developers, and project managers. * Support requirement traceability and ensure scope control throughout the project lifecycle. * Maintain communication with stakeholders throughout the development, testing, and rollout phases. **5\. Documentation and Knowledge Transfer** * Produce detailed documentation including use cases, data flows, system specifications, user manuals, and training guides. * Contribute to knowledge base content and ensure business documentation is version\-controlled and centrally accessible. * Support the transition of business knowledge to operational support teams post\-implementation. **6\. Support for Strategic IT Initiatives** * Assist in preparing business cases, feasibility studies, and ROI evaluations for new IT initiatives. * Participate in enterprise solution evaluations and RFP/RFI processes where business alignment is critical. * Track benefits realization and support periodic post\-implementation reviews. **Preferred CertificationsBusiness Analysis Certifications** * Certified Business Analysis Professional (CBAP) – IIBA * PMI Professional in Business Analysis (PMI\-PBA) * BCS Business Analysis Practitioner **Agile / Methodology Alignment** * Certified Scrum Product Owner (CSPO) * Agile Business Analyst Certification (Agile BA or equivalent) **Complementary Certifications** * ITIL® Foundation Certification (to support alignment with IT services) * Lean Six Sigma – Yellow/Green Belt (for process improvement focus) Job Type: Full\-time