**JOB TITLE:** **CRM REPRESENTATIVE (FEMALE)** **Key Responsibilities:** **Customer Communication \& Support** * Manage inbound and outbound customer communication through calls, WhatsApp, and email. * Handle inquiries related to test drives, service appointments, offers, and complaints. * Follow up with customers after service or purchase to ensure satisfaction. * Provide clear and accurate information on products, services, and promotions. * Maintain a professional, friendly tone at all times — reflecting the company’s customer experience standards. **CRM System \& Data Management** * Update customer records in the CRM system (contact details, interaction notes, lead status). * Track and report lead progress, ensuring no follow\-up or complaint is left unresolved. **Customer Retention \& Relationship Building** * Reach out to inactive customers to re\-engage them through calls or campaigns. * Support loyalty and satisfaction programs (survey distribution, event invites, etc.). **Reporting \& Coordination** * Submit daily reports summarizing customer interactions, outcomes, and pending issues. **Key Performance Indicators (KPIs):** * Lead follow\-up rate: **100%** * Data accuracy rate: **≥ 95%** * Customer satisfaction score (post\-contact): **≥ 9/10** * Average response time: **≤ 10 minutes (during working hours)** * Lead conversion rate: **≥ 35%** **Job Requirements:Education \& Experience** * Bachelor’s degree in Marketing, Business Administration, or related field. * Minimum 1–2 years of experience in CRM, call center, or customer service (automotive experience preferred). **Skills** * Excellent communication skills (Arabic \& English). * Strong interpersonal and problem\-solving abilities. * Good knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics, or Odoo). * Competent in Microsoft Office (Excel, Outlook, Power BI familiarity is a plus). * Highly organized with attention to detail and data accuracy. * Ability to handle pressure and multitask professionally. Job Type: Full\-time