Summary Duties and responsibilities related to the Spa Manager role: * Develop and implement the overall spa strategy, including its service menu, pricing, and wellness concepts, to align with the hotel's luxury positioning. * Prepare and manage the annual spa **budget**, closely monitoring revenues, labor costs, and operational expenses to maximize **profitability**. * Lead, recruit, train, and manage the performance of the entire spa team, including therapists, receptionists, and attendants, to ensure exceptional service. * Drive spa revenue by developing and executing marketing promotions, managing guest memberships, and motivating the team to achieve **retail sales targets**. * Oversee all daily operations, ensuring the spa's ambiance, cleanliness, and service standards are impeccably maintained at all times. * Manage guest relations, personally handling any escalated feedback or complaints to ensure guest satisfaction and loyalty. * Control all spa inventory, from professional treatment products to retail items, managing stock levels, placing orders, and conducting regular audits. * Ensure the spa is in full compliance with all local health, safety, and licensing regulations. * Stay current with **industry trends**, introducing new treatments, wellness technologies, and products to keep the spa competitive. Qualifications * Ideally with a University Degree or Diploma in Spa Management and/or Hospitality/Tourism Management. * Minimum 2 years work experience as Assistant Spa Manager. * Aesthetic qualification in treatments and training will be of great advantage