Project Title: UPI (NPCI) Enablement – Deployment & Merchant Training at merchant locations. **Tech Support Agent Requirement:** Support Agent must carry valid Qatar Driving License with own car and have good location awareness for efficient on-site execution. **Project Objective:** To deploy and enable UPI functionality across all merchant POS terminals. The project includes system configuration, testing, POS branding, and on-site merchant training to promote smooth adoption and usage of UPI payment services. **Pre-Deployment Activities:** * Receive and verify merchant list with site addresses and terminal details. * Prepare POS software updates and training materials. * Ensure required credentials, configuration files, and merchant onboarding data are available prior to on-site visits. **Deployment Activities:** * Visit each merchant/store location as per the assigned deployment sheet. * Install and/or update POS terminals to enable UPI (NPCI) acceptance features. * Perform POS system checks: power, printer, connectivity, and OS version verification. * Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal functionality. * Replace or apply the bank's branding materials (UPI/NPCI/Bank) as per design standards. * Merchant Training & Awareness * Provide on-site training to merchant staff on: * How to initiate and process UPI transactions on the POS. * Common troubleshooting steps and escalation process. * Understanding UPI limits, reversals, and refund procedures. * Hand over printed merchant quick reference guides and contact details for support. * Collect merchant acknowledgement/sign-off confirming training completion and successful UPI (NPCI) enablement. **Post-Deployment & Reporting:** * Submit daily visit and activity reports including merchant name, MID/TID, location, date & time of visit. * Type of activity (installation, training, branding, reconfiguration). * Attach test transaction receipt for confirmation. * Capture before-and-after photos of terminal and branding. * Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration team. * Ensure all documentation and data are updated accurately. **Deliverables:** * POS terminals enabled and configured for UPI acceptance. * UPI (NPCI) branding applied as per the Bank/NPCI guidelines. * Merchant staff trained on UPI (NPCI) usage and troubleshooting. * Signed merchant training & deployment completion report. * Daily and weekly consolidated progress reports. Roles & Responsibilities: **a. Field Agent / Officer – 19 Nos** * Execute deployment and training activities at site. * Ensure accuracy of configuration and documentation. * Maintain professional communication with merchants. * Validate test transactions. **Quality & Compliance:** * All POS installations and configurations must meet NPCI & Bank compliance standards. * Merchant data confidentiality to be maintained at all times. **Looking for candidates immediately available in Qatar and having a QID with NOC and having a valid driving license and Car. Send CV to mis@metromet-doha.com** Job Types: Full-time, Contract Contract length: 2 months Pay: QAR4,500.00 - QAR6,000.00 per month Ability to commute/relocate: * Doha: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): * Are you an immediate candidate available in Qatar having a QID with NOC? * Do you have a valid Qatari driving license and own a car? Education: * Bachelor's (Preferred) Experience: * UPI (NPCI) Enablement – Deployment & Merchant Training : 2 years (Required) * Banking or financial services sector: 2 years (Required) Language: * English (Required) * Arabic (Preferred)