**Front Office \& Client Service** * Greet and welcome guests as soon as they arrive at the office. * Direct visitors to the appropriate person or office. * Answer, screen, and forward incoming phone calls. * Ensure the reception area is tidy, professional, and well\-stocked with stationery, forms, and brochures. * Provide basic and accurate information in person, over the phone, and via email. * Receive, sort, and distribute daily mail and deliveries. * Maintain office security by following safety procedures and controlling access (monitor logbook, issue visitor badges). **Administrative \& Office Support** * Order front office supplies and maintain inventory. * Update calendars, schedule meetings, and arrange travel/accommodations. * Prepare vouchers, keep records of office expenses, and manage cost reports. * Perform clerical tasks such as filing, photocopying, scanning, and faxing. **Customer Service \& Communication** * Manage a high volume of inbound and outbound calls, including online inquiries. * Assess client/customer needs and provide effective solutions, aiming for one\-contact resolution. * Follow communication scripts for client calls and support inquiries. * Provide exceptional customer service and maintain professionalism in all interactions. * Keep accurate records of all calls, inquiries, and correspondence. * Meet individual and team performance targets. **Main Responsibilities** **Reception and Customer Service** * Greet and welcome clients and visitors upon arrival at the office. * Direct visitors to the appropriate person or department. * Answer incoming phone calls and forward them as needed. * Maintain cleanliness and organization of the reception area and ensure necessary supplies are available (pens, forms, brochures). * Provide basic information to clients in person, over the phone, and via email. * Receive, sort, and distribute daily mail and deliveries. * Maintain office security by following safety procedures and controlling access (visitor registration, issuing visitor badges). **Administrative and Logistics Support** * Order office supplies and monitor inventory. * Update schedules, arrange meetings, and organize travel and accommodations. * Prepare simple invoices, maintain expense and cost records. * Perform clerical duties such as filing, copying, scanning, and sending faxes. **Customer Service and Communication** * Handle a high volume of inbound and outbound calls and online inquiries. * Identify customer needs and provide effective solutions with the goal of first-contact resolution. * Follow pre-prepared scripts for support calls and inquiries. * Deliver exceptional customer service and maintain high professionalism in all interactions. * Keep accurate records of all calls, inquiries, and correspondence. * Achieve individual and team performance goals. Job Type: Full-time Salary: QAR3,000.00 per month