Location Doha, Qatar Experience 4\-5 Job Type Recruitment Job Description **Educaton and Experience:** * Bachelor’s degree is a minimum requirement (BA in IT, CS, CE) * ITIL or other certifications. * 4\-5 Years Minimum Experience. * Advanced knowledge and troubleshooting skills. **Requirements** * Experience with Windows 10 / 11 and MAC OS * Availability for after\-hours telephone support. * Ensure all tickets are closed within Customer’s internal approved SLA * Install, Configure and Troubleshoot all hardware, Software and network printers. * Assist \& maintain Wired LAN and Wireless networks. * Manage Microsoft System Center Configuration Manager (SCCM). * Manage Microsoft Intune, Application Packaging. * Deployment of Windows Operating System and applications. * Responsible to co\-ordinate with other entities for setting up the virtual meetings * Evaluate and understand new products for training purposes. * Provide support, guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers. * Ability to maintain excellent Customers service report. * Any other duties which may from time to time be requested by Technical Support Manager or Management. * Hardware skills with Dell Technologies Client hardware (Laptops, Desktop and Workstations)