IT Support Technician

Description

Summary: An IT Support Technician installs, maintains, and troubleshoots computer systems, hardware, software, and network equipment to ensure efficient employee operations and maintain technology infrastructure. Highlights: 1. Ensures employees can work efficiently through comprehensive IT support 2. Maintains and troubleshoots diverse IT infrastructure components 3. Provides essential technical support and resolves IT issues An **IT Support Technician** is responsible for installing, maintaining, troubleshooting, and repairing computer systems, hardware, software, and network equipment to ensure employees can work efficiently. They provide technical support to users, resolve IT issues, and help maintain the organization's technology infrastructure. **Key Responsibilities:** * Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment. * Provide technical support to employees in person, over the phone, or remotely. * Diagnose and resolve hardware, software, network, and operating system issues. * Set up user accounts, email accounts, and access permissions. * Install, update, and troubleshoot business applications and operating systems. * Perform routine maintenance, system updates, and security patches. * Configure and support network devices, including routers, switches, and Wi\-Fi access points. * Monitor system performance and respond to IT service requests promptly. * Maintain IT asset inventories and document technical procedures. * Escalate complex technical issues to senior IT staff or external vendors when necessary. * Ensure compliance with company IT security policies and data protection standards. * Assist with data backup, recovery, and disaster recovery procedures. **Qualifications and Skills:** * Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. * Experience in IT support, help desk, or technical support is preferred. * Knowledge of Windows, macOS, Microsoft 365, and common business software. * Basic understanding of networking concepts, TCP/IP, DNS, DHCP, and Wi\-Fi. * Familiarity with Active Directory, hardware troubleshooting, and remote support tools. * Strong analytical and problem\-solving skills. * Excellent communication and customer service abilities. * Ability to prioritize tasks and work independently or as part of a team. * Relevant certifications such as CompTIA A\+, Network\+, Microsoft, or Cisco certifications are an advantage. Pay: QAR46,000\.00 \- QAR58,000\.00 per year Work Location: In person