IT Support Engineer

Description

Summary: We are seeking a customer-focused IT Support Engineer to provide technical assistance, manage IT assets, and ensure a seamless experience for all employees. Highlights: 1. Serve as the first point of contact for technical assistance for employees 2. Manage the lifecycle of IT assets and contribute to security compliance 3. Opportunity for professional development and certifications **Job Title:** IT Support Engineer **Department:** Information Technology **Reports To:** IT Manager / Director of IT **Location:** City/Remote/Hybrid **Position Overview:** We are looking for a customer\-focused **IT Support Engineer** to join our team. You will be the frontline of our technical operations, responsible for troubleshooting hardware, software, and network issues while ensuring a seamless experience for all employees. You will manage the lifecycle of IT assets and contribute to security compliance. **Key Responsibilities:** * **End\-User Support:** Serve as the first point of contact for employees seeking technical assistance via ticketing system, chat, or in\-person. Troubleshoot and resolve issues related to Windows, macOS, and mobile devices (iOS/Android). * **Hardware Management:** Procure, configure, deploy, and maintain laptops, desktops, monitors, and peripherals. Manage asset inventory and track equipment lifecycles. * **Software Administration:** Manage user accounts and permissions in Microsoft 365 (Exchange, Teams, SharePoint) and Google Workspace. Install, update, and troubleshoot third\-party business applications. * **Network \& Connectivity:** Assist with basic network troubleshooting (Wi\-Fi, VPN, LAN connectivity) and escalate complex issues to the Network team. * **Onboarding/Offboarding:** Set up workstations and accounts for new hires; ensure secure de\-provisioning of access for departing employees. * **Security:** Enforce IT security policies, assist with multi\-factor authentication (MFA) setup, and ensure antivirus software is up to date. * **Documentation:** Create and maintain technical guides, FAQs, and knowledge base articles for both IT staff and end\-users. **Required Qualifications:** * **Experience:** 2–4 years of experience in a technical support or helpdesk role. * **OS Proficiency:** Advanced proficiency in Windows 10/11 and macOS. * **Active Directory:** Experience with Azure AD / Entra ID and/or On\-Prem Active Directory. * **Cloud Suites:** Strong working knowledge of Microsoft 365 (Admin Center) and Google Workspace. * **Ticketing Systems:** Experience using IT service management tools (e.g., Jira Service Management, Zendesk, ServiceNow, Freshservice). * **Hardware:** Experience with laptop imaging and deployment (e.g., Autopilot, JAMF, or SCCM). * **Communication:** Excellent verbal and written communication skills; ability to explain technical issues to non\-technical users. * **Problem\-Solving:** Strong analytical skills and a "customer\-first" attitude. **Preferred/Nice to Have:** * CompTIA A\+, Network\+, or Microsoft Certified: Modern Desktop Administrator Associate. * Experience with MDM solutions (Intune, JAMF, Kandji). * Basic knowledge of networking protocols (TCP/IP, DNS, DHCP) and firewalls. * Scripting knowledge (PowerShell, Bash) for automation. **What We Offer:** * Competitive salary \+ performance bonus. * Health, Dental, and Vision insurance. * 401(k) matching. * Generous PTO and paid holidays. * A budget for professional development/certifications. * \[Add any unique perks: Free lunches, gym membership, etc.] Pay: QAR2,084\.65 \- QAR9,007\.36 per month Work Location: In person