Clerk-Reservations

Description

Position Summary: Process room reservations, attend to guest requests, apply sales techniques, and ensure compliance with policies to deliver a positive experience. Key Responsibilities: 1. Manage reservations, modifications, and cancellations 2. Interact with guests and ensure their satisfaction 3. Maximize revenue through sales techniques **Additional Information** **Job Number**26102226 **Job Category**Reservations **Location**Salwa Road, Doha, Qatar, Qatar **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all room reservations, requests, modifications, and cancellations received by telephone, fax, or email. Identify guest reservation needs and determine the appropriate room type. Verify room type availability and rate. Explain guarantee policies, special rates, and cancellation policies to callers. Handle and document special requests. Answer questions regarding property facilities and services, as well as room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by correctly entering the code and rate into the reservation system. Follow escalation procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets; protect guest and colleague privacy and security. Greet and acknowledge all guests according to company standards; anticipate and fulfill their service needs; express genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to concerns raised by fellow employees. Adhere to quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Related Work Experience:No related work experience required. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment that values and celebrates the diversity of our associates’ backgrounds. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling—ensuring they become the best version of themselves. To achieve our mission of becoming the leading wellness brand in the hospitality industry, we need passionate and committed employees to bring our brand’s unique programs to life. We want our employees to embrace their own wellness practices both inside and outside the hotel. You are the ideal Westin candidate if you are passionate, active, proud of how you maintain your well-being, and also optimistic and adventurous. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll join** an incredible global team, and **you’ll become** your best self.