IT Support Specialist

Description

Summary: Seeking a technically skilled, customer-focused IT Support Specialist to troubleshoot technical issues, manage user accounts, and maintain IT assets. Highlights: 1. Serve as the primary point of contact for internal IT support requests 2. Manage hardware, software, and user accounts in a fast-paced environment 3. Contribute to clear documentation and employee onboarding/offboarding **Job Title:** IT Support Specialist **Department:** Information Technology **Reports To:** IT Manager / Director of Technology **Employment Type:** Full\-Time / Exempt Position Summary We are looking for a technically skilled and customer\-focused **IT Support Specialist** to join our team. In this role, you will serve as the first line of defense for internal employees, ensuring that hardware, software, and network systems run smoothly. You will be responsible for troubleshooting technical issues, managing user accounts, and maintaining IT assets. The ideal candidate thrives in a fast\-paced environment, has excellent communication skills, and possesses a strong desire to help others. Key Responsibilities * **Help Desk Support:** Serve as the primary point of contact for all internal IT support requests via ticketing system, email, phone, and in\-person walk\-ups. * **Hardware Management:** Provision, configure, and deploy workstations (Windows/Mac), laptops, monitors, and peripherals. Manage hardware lifecycle and inventory. * **Software Troubleshooting:** Install, configure, and troubleshoot operating systems (Windows 10/11, macOS) and standard office applications (Microsoft 365, Google Workspace, VPN clients). * **Network Assistance:** Assist with basic network troubleshooting (TCP/IP, DNS, DHCP, Wi\-Fi connectivity) and escalate complex network issues to the Network Administrator. * **User Account Management:** Create, modify, and deactivate user accounts in Active Directory / Azure AD / Okta, ensuring strict adherence to security protocols. * **Mobile Device Management (MDM):** Manage mobile devices (iOS/Android) using MDM solutions to ensure corporate data security. * **Documentation:** Create and maintain clear, user\-friendly documentation (Knowledge Base articles) for common issues to empower employees to self\-solve. * **Onboarding/Offboarding:** Manage the IT aspect of the employee lifecycle, ensuring new hires have equipment and access on Day 1, and that offboarded employees are deprovisioned securely. * **Vendor Management:** Coordinate with third\-party vendors for hardware repairs and warranty services. Qualifications * **Education:** Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). * **Experience:** 2\+ years of experience in a help desk or IT support role. * **Technical Skills:** * Proficiency in Windows OS and macOS environments. * Experience with Microsoft 365 administration (Exchange, SharePoint, Teams). * Familiarity with Active Directory and basic networking concepts. * Experience with ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow). * **Soft Skills:** * Exceptional verbal and written communication skills. * Strong problem\-solving abilities and attention to detail. * Ability to prioritize tasks and manage time effectively in a high\-volume environment. * A patient and empathetic approach to end\-user support. Preferred Qualifications (Nice to Haves) * CompTIA A\+, Network\+, or Microsoft Certified Professional (MCP) certification. * Experience with PowerShell or scripting for automation. * Experience with JAMF or Intune for MDM. * Knowledge of ITIL frameworks. Pay: QAR2,569\.60 \- QAR7,567\.39 per month Work Location: In person