Customer Service Representative (Technical Support)

Description

Summary: A Customer Service Representative provides technical assistance and resolves issues related to products, software, hardware, or services to ensure a positive customer experience. Highlights: 1. Diagnose and troubleshoot technical issues for customers 2. Educate customers on product features and best practices 3. Maintain a professional, patient, and customer-focused attitude A Customer Service Representative (Technical Support) assists customers by providing technical assistance and resolving issues related to products, software, hardware, or services. They communicate with customers via phone, email, live chat, or other digital channels to troubleshoot technical problems, answer product\-related questions, and ensure a positive customer experience. **Key Responsibilities:** * Respond promptly to customer inquiries through phone, email, chat, or ticketing systems. * Diagnose and troubleshoot technical issues by identifying root causes and guiding customers through step\-by\-step solutions. * Escalate complex technical problems to higher\-level support teams when necessary. * Document customer interactions, technical issues, and resolutions accurately in the company's CRM or help desk system. * Assist customers with product installation, configuration, updates, and basic maintenance. * Educate customers on product features, best practices, and preventive measures to avoid recurring issues. * Follow established service standards, response times, and quality guidelines. * Collaborate with technical teams to resolve unresolved issues and improve support processes. * Stay up to date with product knowledge, software updates, and company procedures. * Maintain a professional, patient, and customer\-focused attitude during all interactions. **Qualifications \& Skills:** * High school diploma or equivalent; a diploma or degree in Information Technology, Computer Science, or a related field is an advantage. * Previous experience in customer service, technical support, or a call center is preferred. * Strong troubleshooting and problem\-solving skills. * Excellent verbal and written communication skills. * Basic knowledge of computer hardware, software, operating systems, and networking concepts. * Familiarity with CRM, ticketing, or help desk software is an advantage. * Ability to multitask, prioritize, and work effectively in a fast\-paced environment. * Strong customer service orientation with patience and empathy. * Ability to work independently and as part of a team. Pay: QAR43,000\.00 \- QAR60,000\.00 per year Work Location: In person