Concierge

Description

Summary: A Room & Guest Services Operations role responsible for ensuring guest satisfaction by providing amenity information and handling all inquiries in response to guests’ special requests. Highlights: 1. An environment delivering world-class hospitality 2. A workplace that fosters creativity, thoughtfulness, and compassion 3. A global brand representing luxury hospitality **Additional Information** **Job Number**26103909 **Job Category**Rooms \& Guest Services Operations **Location**Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Position Summary Arrange or identify appropriate providers for guest special requests and services (e.g., transportation, reservations, cleaning). Follow up on requests from guests with special needs to ensure satisfaction. Collect, summarize, and provide guests with information regarding hotel amenities and surrounding area amenities, including information about special events or activities. Respond to, record, and process all guest telephone calls, messages, requests, questions, or concerns. Contact the appropriate individual or department (e.g., bellperson, housekeeping) as needed to resolve guest telephone calls, requests, or issues. Review shift logs and daily reports, and record important information in the logbook. Monitor lounge seating availability, service delivery, safety, and guest well-being in the club lounge. Report accidents, injuries, or unsafe working conditions to management and complete required safety training and certifications. Adhere to all company policies and procedures; maintain a clean, professional appearance in uniform; safeguard confidential information; and protect company assets. Welcome, recognize, and anticipate the service needs of all guests in accordance with company standards; assist guests with disabilities; and sincerely thank guests for their patronage. Communicate clearly and professionally with others; prepare and review documents accurately and completely; and answer telephone calls with proper etiquette. Build and sustain positive workplace relationships; support the team to achieve common goals; listen attentively and respond appropriately to colleagues’ concerns. Comply with quality assurance expectations and standards. Be able to stand, sit, or walk for extended periods. Be able to move, lift, and carry objects weighing up to 10 pounds (approximately 4.5 kg) without assistance. Perform other reasonable duties as assigned by supervisors. Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience required. Supervisory Experience: No supervisory experience required. Licenses or Certifications: None *Marriott International is an equal opportunity employer committed to welcoming and providing opportunities to all individuals. We actively foster an inclusive environment where each associate’s background is valued and respected. Our greatest strength lies in the rich fusion of diverse cultures, talents, and experiences among our associates. We are dedicated to eliminating discrimination on any basis, including disability, veteran status, or any other basis protected by applicable law.* Our staff creates extraordinary experiences at more than 100 award-winning hotels and resorts worldwide—experiences that guests remember long after their stay. The Ritz-Carlton, a collection of world-class hospitality professionals who create lifelong memories, believes that anyone can succeed when given an environment that fosters creativity, thoughtfulness, and compassion. We take pride in consistently representing rare and exceptional luxury service around the world, delivering the highest level of care and comfort to our guests. The role of those who work here is to ensure that The Ritz-Carlton’s “Gold Standards” are delivered elegantly and wholeheartedly every day. The Gold Standards form the foundation of The Ritz-Carlton and serve as our guiding principles in striving daily to make every day better. The Ritz-Carlton’s reputation as a global leader in luxury hospitality stems from this foundation and our belief that corporate culture drives success. As a member of our team, you will learn and embody the Gold Standards—including our promises to employees, core values, and service values. At the same time, we promise to provide opportunities and an environment where you can take pride in your work and your colleagues. By joining The Ritz-Carlton, you become part of Marriott International’s portfolio of brands. **Do your best work**, **achieve your goals**, join an outstanding global team, and become the best version of yourself.