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Summary: This role is responsible for the efficient and effective operation of Qatar Hire Desk functions, including interaction and guidance within operations, commercial, and technical teams. Highlights: 1. Manage rental cycle tasks including logistics, telematics, and administration. 2. Coordinate machine delivery, collection, and prioritize requirements. 3. Ensure timely and accurate data management and invoicing processes. **Objective of the role:** This role will be responsible for efficient and effective operation of the Qatar Hire Desk functions; additionally there will be some interaction and guidance responsibility within the operations, commercial and technical team. **Organisational Structure:** Reports to Finance Manager **Tasks and responsibilities:** * Understands and performs all “rental cycle” tasks with the rental desk teams this includes but not limited to, transport \& logistics, telematics monitoring, administration related to hire desk operations, account release request with credit control team. * Understands and performs the timeliness and accuracy of the rental desk team’s data and status updates in the InspHire/NetSuite platform and any other agreed data management tools. * Scheduling operations supervisors on site “familiarizations” \& “off\-hire inspections”. Monitoring the delivery of machines and assigning tasks to the operations supervisors. * Understands and performs communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, with a view to elimination of waste and duplications (defects). * Preparing hire agreements and emailing to the customer. * Following up hire agreements, LPO’s prior to delivery of machines. * Ensures rental agreements, delivery notes/collection notes, LPO’s that are required to enable a machine on/off hire are accurately completed, filed and updated in the system. * Collecting “pre\-delivery” photographs of the machines \& having them filed in the system. * Preparing the delivery notes and providing them to the transporter. * Preparing a job file against each sales order \& filing the documents, including delivery note acknowledgements. * Forwarding the information and updating the customer inquiry log. * Checking customer emails, liaising with commercial and technical staff closely for coordination of each specific job * Occasionally will provide additional reporting to the operations manager, related to rental desk function as required. * Arranging the correct transport to deliver/collect the machines after coordinating with site persons and account managers for delivery \& collection times, site location details \& specific site access needs. * Scheduling and preparing off hire/collection notes as per the instructions from customer or account managers email request. * Coordinate with account managers and technical teams \& prepare the “priority machine requirements”. Based on this priority list, the hire desk and technical will coordinate machine readiness and delivery schedules. * Monitor and share appropriate customer damage details to the technical team for creation of damage advice notes. * Liaise with the Credit Control and Accounts teams to ensure the timely and accurate completion of monthly rental revenue invoicing and transport supplier invoice postings. * Perform daily updates of the order intake form, revenue tracker, and delivery schedule to ensure accuracy and timeliness. **Must Have:** * Working knowledge of Microsoft Excel \& any ERP software * Management report generation and analysis **Requirements:** * Degree or diploma in engineering/ or management * Minimum 3 years of experience in rental desk, order/customer management in rental/ logistics industry. Experience in heavy equipment rental industry will be added advantage. * Enthusiastic and Self\-motivated. * Team player with excellent communication and people management skills. * Negotiations skills. * Demonstrates strong computer literacy with advanced proficiency in MS Office tools, including but not limited to Pivot Tables, lookup functions, IF statements, conditional formatting etc. * Must be locally available with a transferable visa and able to join immediately or within a short notice period * Fluent in English, Hindi will be an advantage. **Key Competencies:** * Analytical Thinking * Solutions Orientation * Thoroughness * Flexibility * Stress Management * Communication * Assertiveness **The Company** Manlift is an international company specialising in renting and selling aerial work platforms and related machinery of renowned brands which include JLG, Genie \& Teupen among others. Over the years, Manlift has grown into a specialist in the area of working safely and efficiently at heights across the UAE, Qatar and India. By continuously investing in people, quality and innovation, Manlift has become a leading international player. With its international operation and support, Manlift can offer its customers the best possible service wherever they are. Manlift is among the most forward\-thinking, innovative and proactively safe Aerial Work Platforms specialists in the world not only renting and selling units from 2m\-50m but also holding a large inventory of first\-class spare parts to support the ever\-growing numbers of after\-sales service agreements. Furthermore, Manlift considers working safely and efficiently at heights of paramount importance. As such, Manlift's Purpose\-built and certified IPAF training facilities have been training individuals to international standards and codes of practice since 2010\. Manlift, although relatively young, has a rich and successful history. Its primary objectives are to be attentive to its customers and to maintain a bond with them. In spite of its international growth and development, Manlift has remained small in character. This is evident in all of our product offerings, fast service, reliability and sincere attention to the customer. We compete with our platforms, we win with our people. Work Location: In person
