Hospitality Tech Support

Description

Summary: The Reservation Systems Analyst will manage, analyze, and improve hotel reservation systems, ensuring accuracy, efficiency, and customer satisfaction through technical expertise and collaboration. Highlights: 1. Manage and optimize hotel reservation systems for accuracy and efficiency 2. Collaborate with staff to enhance guest booking experiences 3. Opportunities for professional development and career advancement Job Opportunity: Reservation Systems Analyst **Location:** Doha, Qatar **Company:** Hotel Kutumba Digital About Us Hotel Kutumba Digital is a hospitality technology solutions provider based in Doha, specializing in reservation systems, hotel management platforms, and guest experience innovations. We are committed to delivering seamless, reliable, and customer\-focused digital solutions that empower hotels to operate efficiently. As we expand, we are seeking a skilled **Reservation Systems Analyst** to join our team and optimize our reservation technologies. Role Overview The **Reservation Systems Analyst** will be responsible for managing, analyzing, and improving hotel reservation systems to ensure accuracy, efficiency, and customer satisfaction. This role requires technical expertise, analytical skills, and the ability to collaborate with hotel staff and IT teams. Key Responsibilities * Configure, maintain, and support hotel reservation systems (PMS, CRS, channel managers). * Monitor system performance and troubleshoot issues to ensure smooth operations. * Analyze reservation data to identify trends, improve efficiency, and support decision\-making. * Collaborate with hotel staff to optimize workflows and enhance guest booking experiences. * Ensure data integrity, accuracy, and compliance with company and industry standards. * Train hotel staff on reservation system usage and best practices. * Document processes and provide regular reports on system performance. * Stay updated on hospitality technology trends and recommend improvements. Qualifications * Bachelor’s degree in Information Technology, Hospitality Management, or related field. * 3–6 years of experience working with hotel reservation systems or hospitality IT. * Strong knowledge of PMS, CRS, GDS, and channel management platforms. * Proficiency in data analysis and reporting tools. * Excellent problem\-solving, communication, and teamwork skills. * Ability to thrive in a fast\-paced, multicultural environment. * Fluency in English; Arabic is a plus. Why Join Us? * Be part of a growing hospitality technology team in Doha. * Play a key role in enhancing Hotel Kutumba Digital’s reservation systems. * Competitive salary and benefits package. * Opportunities for professional development and career advancement. * Supportive, innovation\-driven, and service\-focused work culture. Pay: Up to QAR18,000\.00 per month Work Location: In person