Job Summary The Front Desk Associate serves as the welcoming face of the hotel, ensuring a seamless and personalized experience for every guest. This includes managing the check\-in and check\-out process efficiently, processing payments accurately, and addressing guest inquiries with professionalism and warmth. **Essential Duties and Responsibilities:** * Consistently offer professional, friendly, and engaging service. * Greet, check in and settle guest accounts while ensuring all service standards are followed. * Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float. * Handle guest requests, questions, and concerns effectively and promptly. * Promote a professional team environment. * Follow department policies, procedures, and service standards. * Performs any and all other tasks assigned by management. * Always upholds the highest standard of internal and external customer service. * Ensure all emails are actioned and completed as per request. * Be a competent key person within the department, able to communicate and find answers in an efficient and professional way. * Ensure clear, complete, and legible information is taken from the guest and is forwarded to the appropriate Associate/Department to satisfy the request and or to resolve the issue. * Resolve guest issues within your capabilities, ensuring guest satisfaction. * Communicate effectively with Guests, Hotel Associates, Managers and Directors. * Daily completion of all record sheets, filled out correctly and filed accordingly. * Note any outstanding issues and communicate with your senior Manager. * Maintain the Rosewood hand over log for the next shift, noting any services that are pending to ensure follow up and completion. * Maintain complete knowledge of using the Hotel equipment. (E.g. Computer, photocopier) * Communication of all issues to HOD/Manager/Supervisor. * Flexibility to cover shifts and responsibilities when required \- (Night Shift, Day Shift) * Promote hotel facilities effectively, including opening hours on all Food and Beverage outlets. * Be knowledgeable of the surrounding area and thorough knowledge of the guest rooms, including view, amenities, features, types. * Be inquisitive and share knowledge. * Ensure you have an excellent knowledge of products and services available both internally and externally. * Ensure all special request information is logged into the guests Opera profile. * Strive to achieve any upselling targets and assist all other departments. * Maintain healthy inter\-departmental relationship. * Carry out, within your capability, all reasonable requests by the Senior management. * Be able to work without supervision and lead by example at all times. * Ensure that brand standards are adhered to at all times, to ensure successful brand standard audit score. * Collect preferences daily and enter in the guest profiles. * Ask questions and share answers to all associates continuously.