Junior IT Specialist

Description

Summary: Seeking a motivated Junior IT Specialist to provide technical support, assist with system maintenance, and ensure IT infrastructure efficiency in an entry-level role. Highlights: 1. Opportunity to grow skills in a supportive IT environment 2. First and second-level technical support for diverse systems 3. Involvement in system & network administration, security, and compliance **Job Description: Junior IT Specialist** **Job Title:** Junior IT Specialist **Reports To:** IT Manager / Senior Systems Administrator **Employment Type:** Full\-time, Part\-time **Position Summary** We are seeking a motivated and detail\-oriented **Junior IT Specialist** to join our IT team. In this entry\-level role, you will provide first and second\-level technical support, assist with system maintenance, and help ensure the security and efficiency of our IT infrastructure. This is an excellent opportunity for a recent graduate or someone with 1\-2 years of experience to grow their skills in a supportive environment. **Key ResponsibilitiesEnd\-User Support (40%)** * Serve as the first point of contact for internal employee technical issues (help desk tickets, calls, walk\-ups). * Troubleshoot hardware and software problems for Windows, macOS, and Linux workstations. * Set up, configure, and deploy new laptops, desktops, and mobile devices. * Assist with printer, scanner, and peripheral device troubleshooting. **System \& Network Administration (30%)** * Monitor system performance and server alerts (e.g., active directory, email, backups). * Perform routine patch management and software updates. * Assist in managing user accounts, permissions, and group policies in Active Directory / Azure AD. * Troubleshoot basic network connectivity issues (Wi\-Fi, VPN, LAN, DNS, DHCP). **Security \& Compliance (15%)** * Assist with antivirus/anti\-malware deployments and scans. * Support data backup and recovery procedures. * Help enforce IT security policies (password resets, MFA enrollment, access reviews). **Asset \& Documentation Management (15%)** * Maintain accurate hardware and software inventory. * Create and update IT knowledge base articles and user guides. * Document common troubleshooting steps and recurring issues. **Required QualificationsEducation \& Experience** * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). * 0\-2 years of experience in desktop support, help desk, or IT internship. **Technical Skills** * Working knowledge of Windows 10/11 and macOS. * Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). * Familiarity with Active Directory (user/group management). * Experience with Microsoft 365 administration (Exchange, Teams, SharePoint) is a plus. * Exposure to ticketing systems (e.g., Jira, ServiceNow, Zendesk). **Soft Skills** * Strong problem\-solving and analytical abilities. * Excellent verbal and written communication skills (able to explain technical issues to non\-technical users). * Customer\-service oriented with patience and empathy. * Ability to prioritize tasks and manage time effectively. **Preferred (Nice\-to\-Have) Qualifications** * CompTIA A\+, Network\+, or Microsoft 365 Certified: Fundamentals. * Experience with basic scripting (PowerShell, Bash, or Python). * Knowledge of cloud platforms (AWS, Azure, or Google Cloud). * Experience with VoIP systems or basic database queries (SQL). الراتب المدفوع: QAR٥٨٬٠٠٠٫٠٠ لكل عام موقع العمل: بشكل شخصي