Summary: Lead and optimize day-to-day business operations to improve efficiency, quality, and profitability while ensuring cross-functional alignment and operational excellence. Highlights: 1. Lead and optimize operations for efficiency, quality, and profitability. 2. Drive continuous improvement initiatives and process standardization. 3. Manage and develop high-performing operational teams. **Operations Manager — Job Description** **Summary** Lead and optimize day\-to\-day business operations to improve efficiency, quality, and profitability while ensuring cross‑functional alignment and operational excellence. **Key responsibilities:** * Oversee daily operations across departments (e.g., production, supply chain, customer service, facilities) to meet performance, quality, and service targets. * Develop, implement, and optimize operational processes, SOPs, and workflows to increase efficiency and reduce cost. * Manage budgeting, forecasting, and operational KPIs; analyze variances and implement corrective actions. * Lead continuous improvement initiatives (Lean, Six Sigma, Kaizen) and drive process standardization. * Coordinate capacity planning, resource allocation, and demand forecasting with sales and product teams. * Oversee vendor and supplier relationships, negotiate contracts, and ensure timely delivery and quality. * Ensure compliance with regulatory, safety, and quality standards; maintain incident and audit readiness. * Hire, train, coach, and manage operational staff; set goals, conduct performance reviews, and build high‑performing teams. * Implement and manage operational systems and tools (ERP, WMS, TMS, BI platforms) and partner with IT on integrations. * Monitor operational metrics and produce regular reports for senior leadership; recommend strategic improvements. * Manage projects and cross‑functional initiatives (process changes, new product launches, site expansions). * Resolve escalations, customer issues, and production disruptions; lead root‑cause analysis and corrective action. * Drive cost‑reduction efforts while maintaining service level and quality targets. **Qualifications:** * Bachelor’s degree in Business, Operations Management, Supply Chain, Engineering, or related field; MBA or relevant certification preferred. * 5\+ years’ experience in operations, supply chain, or production management; demonstrated leadership experience. * Strong analytical skills with experience using ERP, WMS, TMS, and BI/reporting tools (e.g., Excel, Power BI, Tableau). * Proven experience leading process improvement programs (Lean, Six Sigma) and change management. * Excellent communication, negotiation, and stakeholder‑management skills. * Ability to prioritize, manage multiple projects, and meet deadlines in a fast‑paced environment. * Strong problem‑solving abilities and data‑driven decision‑making. **Preferred skills:** * Certifications such as APICS/CPIM, Six Sigma Green/Black Belt, PMP. * Experience with manufacturing, logistics, e‑commerce fulfillment, or retail operations (specify industry). * Familiarity with workforce planning, labor optimization, and cost\-to\-serve analysis. * Knowledge of regulatory requirements relevant to the industry (e.g., OSHA, ISO). Job Types: Full\-time, Permanent Pay: QAR75\.80 \- QAR102\.30 per hour Work Location: In person